Certificate in High Performing Charities

This course introduces essential competencies for a high performing charity organisation – non-profit leadership, governance and risk management, fundraising and volunteer management. Harnessing the collective wisdom of sector leaders, evidence-based frameworks and peer interactions, you will gain insights to enhancing your organisation's productivity and impact.

"This course enables us to enhance our leadership skills and knowledge especially in governance. It is also a great platform to explore partnership with participants from other organisations to serve the community better." — Ms Porsche Poh, Executive Director, Silver Ribbon Singapore

"The Certificate in High Performing Charities course was a godsend to me, as it took place just when I was about to assume a new position as CEO of All Saints Home. Within a short span of two months, I was able to learn the essence of charity leadership from subject matter experts who were themselves active volunteers in different charities. I also benefited from networking opportunities with 50 fellow course participants from various types of charities, and to this day we are still staying in contact to share best practices." — Mr Samuel Tan, CEO, All Saints Home (ASH)


Level: Basic
Date: 15, 22, 29 August, 5 and 12 September 2020
Duration: 9.00am to 1.00pm over 5 Saturdays
Course Fee: $311.53 ($100 after subsidies for Singaporeans and PR. For other funding available, please refer to the Course Fee Table below.)
Application period: 16 March - 8 August 2020

Who Should Attend

Management in the charities sector including deputy director, executive director, C-suite executives as well as volunteers, where applicable.


1. Governance & Fundraising

  • Concepts and Standards of good governance
  • Singapore Charities Act, and applicable guidance and framework
  • Enterprise risk management: control environment and internal controls
  • Fundraising and philanthropic trends
  • Fundraising for organisational strategy

2. Non-profit Leadership

  • Society, community and social leadership
  • Collaboration models
  • Leadership  dysfunctions
  • Challenges of adaptive leadership

3. Volunteer Management

  • Community engagement for social change
  • NCSS Volunteer Management Toolkit
  • Volunteer recruitment and retention
  • Managing volunteer programmes

4. General Management

  • Overview of regulatory requirements
  • Strategy
  • People
  • Processes
  • Productivity

5. Impact Reporting

  • Parent framework

Learning Outcome

A. Knowledge and Understanding (Theory Component)

At the end of this course, participants should be able to:

  • Learn what the current minimum expected standards and regulations are
  • Compare and analyse risks in different fundraising tools and methodologies
  • Identify opportunities for fundraising and philanthropy
  • Explain how fundraising strategies may be aligned with needs, motivations and strategies of the organisation
  • Demonstrate understanding of different types of leadership in social service contexts
  • Examine and discuss various leadership challenges
  • Describe the variety of leadership frameworks and values
  • Describe how volunteers can be used for social change programmes
  • Identify opportunities to foster community participation

B. Key Skills

At the end of this course, participants should be able to:

  • Illustrate, from given scenarios, what good and/or bad practices are compared to standards and regulations
  • Suggest how bad practices can be improved to meet the standards and regulations
  • Develop strategies to achieve fundraising outcomes
  • Discuss new ways of undertaking fundraising in response to philanthropic trends
  • Reflect and employ leadership theories on current leadership challenge(s)
  • Apply the appropriate leadership frameworks and values to shape positive social change
  • Review existing organisational practices in volunteer management
  • Illustrate how the leadership models and community engagement strategies can be applied to practical work situations


  • Written Quiz
  • Group Presentation


  • Attendees should be current employees of a charity organisation or serving as volunteers in the charity sector

About the Trainer

In addition to a Talk by COC during the course, the following introduces each trainer of this course:

JoanneTayAssociate Professor Joanne Tay Siok Wan
Associate Professor, School of Business, SUSS
PhD University of Exeter, 1989; BA Hons University of Liverpool, 1980
Institute of Chartered Accountants in England and Wales (1983 – 2014)
Institute of Singapore Chartered Accountants (1987 – 2014)

Associate Professor Tay joined the School of Business at SUSS in May 2016. Currently, her teaching activities focus on Assurance and Attestation, but she has also taught Financial Reporting and Governance and Risk Management at undergraduate and MBA levels at NTU and SMU. Her teaching methods have long included active learning strategies such as case analyses, small group discussion, presentations and role plays.

Associate Professor Tay previously worked in the London office of one of the Big 4 accounting firms. Her audit experience included a range of manufacturing and trading firms, and a variety of broking firms, banks and insurance companies. She also worked on several investigations and a listing on the London Stock Exchange. She has served the profession in Singapore on the Inquiry and Auditor Independence Committees of the Public Accountants’ Board, and on the ISCA Auditing and Assurance Standards Committee.

TengSuChingAssociate Professor Teng Su Ching
Director, Centre for Continuing and Professional Education, SUSS
PhD (Applied Linguistics), 1999; MA (English Language) National University of Singapore, 1990;
Diploma of Education (University of Malaya), 1972; BA English Literature Hon (University of Malaya), 1971

Associate Professor Teng joined the SUSS in 2008. In 2011, she  set up SUSS’s Continuing Education and Training Centre which later became the Centre for Continuing and Professional Education (CCPE). Prior to her current appointment as Director of CCPE at SUSS, she had assumed teaching and administrative responsibilities at the National University of Singapore from 1989 to 2005 where she assumed positions including Vice-Dean (Special Project and Outreach) at Lee Kuan Yew School of Public Policy and Assistant/Deputy Director of Master in Public Policy programme.

Associate Professor Teng is an active volunteer and community activist.  She served on the Board of the Singapore Children’s Society.She is President of the Loving Heart Multi-Service Centre. The Centre provides social services to families, elderly residents and needy persons living in the South West District in Singapore. She was appointed Justice of the Peace in 2006.  In recognition of her service, she was awarded the Public Service Star or Bintang Bakti Masyarakat (BBM) in 2017.

CarolineLimDr Caroline Lim
Senior Lecturer, School of Business, SUSS
PhD (General Management) Singapore Management University, 2017; Executive MBA Tsinghua-INSEAD, 2013; Bachelor of Arts National University of Singapore, 1995

Dr Lim joined the SUSS in 2018 as a senior lecturer of the marketing programme in the School of Business. She teaches and coordinates the course Business-to-Business Marketing Management. Her research interest is in marketing for social impact. In 2018 she published a book on “Building Enabled Communities in Singapore” commissioned by the Agency for Integrated Care Singapore. 

Dr Lim volunteers in the community. She serves on the Council of HCA Hospice Care as the Chair of Corporate and Community Relations. She is also a member of the Advisory Committee of Regent Secondary School.

SngHockLinMr Sng Hock Lin
Associate, Centre for Continuing and Professional Education, SUSS
Master of Training & Development Griffith University, 2018; Master of Gerontology (Gold Award) SUSS, 2016; Master of Science (Transport System & Management) National University of Singapore, 2014; Specialist Postgraduate Diploma in Learning and Instruction National Institute of Education, 2017; Diploma in Theater Logistics Planners Program US Army Logistics University, 2013; Graduate Diploma in Defence Science and Technology National University of Singapore, 2005; Bachelor of Mechanical Engineering National Technological University, 1996

Mr Sng is the Deputy Chief of ActiveSG, Sport Singapore responsible for engaging our community to lead an active lifestyle and live better through Sport. He has proven a track record in creating value for organisations, having undertaken responsibilities in strategic planning and organisational change management. His operating philosophy is to bring out the best in people through engagement, training and development.

He was Director of Logistics and Finance for the Inaugural Singapore Youth Olympics Games, Opening and Closing Ceremonies in 2010 involving 3,600 international athletes, about 20,000 participants and volunteers. In 2016, he interned at the Pacific Senior Activity Centre to design programmes, conducted visioning and teambuilding workshops for the leadership team. More recently, he was the independent Director of The Good Life Cooperative. He also volunteered to design the curriculum for the caregiver-centric training of the Silver Caregiver Cooperative.

Mr Sng is a lifelong learner and authentic leader who derives meaning and purpose from leading teams to achieve extraordinary outcomes.

DanielSeahDr Daniel Seah
Lecturer, School of Law, SUSS
PhD (UCL), 2018; MJur (Birmingham), 2008; LLB(Hons)(Durham), 2001
Advocate & Solicitor, Supreme Court of Singapore (2004)

Dr Seah joined SUSS in 2017. He teaches tort and evidence law at the School of Law. Daniel won the "Excellent Paper" prize, at the International Conference for Open and Innovative Education in Hong Kong (2018), for his method on using technology to teach adult learners. He has been invited by universities to share the best practices of innovative teaching approaches for adult education and lifelong learning.

Daniel is an independent director of the TENG Ensemble. He is also a member of the HCA Hospice's Governance Committee. In both capacities, Daniel advises on fundraising, contractual drafting and negotiations, and governance matters concerning charities and Institutions of a Public Character (IPC).


Course Fee

International ParticipantsS'poreans (aged below 40) and PRsSkillsFuture Mid-Career Enhanced Subsidy1
(S'poreans aged 40 and above)
Workfare Training Support2
(S'poreans aged 35 and above, and earn ≤ $2,000 per month)
Enhanced Training Support for SMEs3
Full Course fee (A)$311.53$311.53$311.53$311.53$311.53
SSG grant (70%) (B)-($218.07)($218.07)($218.07)($218.07)
Nett course fee (A) - (B) = (C)$311.53$93.46 $93.46 $93.46 $93.46
7% GST on nett course fee (D)$21.81$6.54$6.54$6.54$6.54
Total nett course fee payable, including GST (C) + (D) = (E)$333.34$100.00$100.00$100.00$100.00
Less additional funding if eligible under various schemes (F)--($62.31)($77.88)($62.31)
Total nett course fee payable, including GST, after additional funding from the various funding schemes (E) - (F) = (G)$333.34$100.00$37.70$22.12$37.70

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Workfare Training Support: Singaporeans aged 35 and above (13 years and above for Persons with Disabilities) and earning not more than $2,000 per month may enjoy subsidies up to 95% of the course fees.
3 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

  • Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
  • Participants are required to complete all surveys and feedbacks related to the course.
  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
  • Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
Email: Q0VUQHN1c3MuZWR1LnNn


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