Singapore University of Social Sciences

Business Excellence

Business Excellence (BUS204)


Business excellence applies to all for-profit and not-for-profit organisations. Business excellence implies that an organisation is able to operate competitively and sustain long term profitable growth while meeting sustainability goals. Achieving business excellence requires a holistic and integrative effort in ensuring relevant areas of an organisation operate with excellence. Developing business excellence is a manifestation of continuous improvements in all relevant activities of the organisation. These relevant areas include leadership, customers, strategy planning, people development, innovations and process improvements, information and analytics, and performance measurements. Business excellence frameworks are used as roadmaps to guide and drive business excellence. This course will discuss fundamental aspects of business excellence requirements and the major criteria used to drive and evaluate business excellence in organisations. Students will also learn how to plan and target necessary improvements to help the organisation in its drive to achieve business excellence. In addition, students will gain knowledge on how to integrate ESG (Environmental, Social and Governance) practices, use of digital technologies, and incorporation of Industrial 4.0 technologies in meeting the requirements of business excellence. On the successful completion of this course, students will be capable of planning for and managing business excellence. In addition, students will be able to facilitate the self-assessment of business excellence in organisations and apply necessary plans to sustain business excellence in these organisations.

Level: 2
Credit Units: 5
Presentation Pattern: EVERY JAN
E-Learning: BLENDED - Learning is done ENTIRELY online using interactive study materials in Canvas. Students receive guidance and support from online instructors via discussion forums and emails. There are no face-to-face sessions. If the course has an exam component, this will be administered on-campus.


  • Total Quality and Business Excellence
  • Quality Theories and Philosophies
  • Frameworks for Business Excellence
  • Assessment of Business Excellence
  • Leadership in Organisations
  • Environmental, Social and Governance (ESG) Requirements to support Sustainability
  • Serving Customers in the Digital Economy
  • Strategy and Planning for the Future in Organisations
  • Future of Work and People Development to Reinforce Sustainability and Support Organisations in the Digital Economy
  • Innovations to Support Sustainability, Industrial 4.0 and Operation Excellence in Organisations
  • Performance Measurements and Operations Analytics to support Business Excellence
  • Sustaining Business Excellence in Organisations

Learning Outcome

  • Analyse the evolution of total quality management and differentiate the philosophies on quality by different contributors to the field of quality management and business excellence
  • Compare various business excellence frameworks and illustrate how business excellence frameworks can be used to manage organisations
  • Examine the relationships between leaderships, customers and strategic planning, people development, process innovations and improvements, performance analytics, and the use of digital technologies support to achieve business performance results using the business excellence frameworks
  • Explain the need for and benefits of using self-assessment tools related to measuring business excellence achievements and practise organisational self-assessment of business excellence
  • Appraise the roles of ESG, digital technologies and Industrial 4.0 technologies in supporting sustainability and managing a competitive business in the digital economy
  • Demonstrate independent thinking and analytical judgement and develop the essential knowledge and interpersonal skills to work effectively as a team
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