Singapore University of Social Sciences

Interviewing Techniques

Interviewing Techniques (HRM375)


Interviews are used to gather information for a variety of purposes, often in diverse settings. A good interview will deliver what the interviewer seeks and have a positive impact on the outcome of an investigation. However, if the interviewer does not have the appropriate interview skills, or applies the wrong interview techniques, not only would the interview results be rendered unusable, it could also lead to serious negative consequences. Interviewing techniques is an experiential course that teaches the knowledge and skills needed to conduct effective interviews in a variety of work situations.

Level: 3
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER


  • Communication and perception
  • Psychology of the interview
  • Contemporary interview theory
  • Reliability and validity
  • Structured vs. unstructured interviews
  • Questioning: what to ask
  • Questioning: how to ask
  • Listening skills
  • Remote interviewing
  • Bias and error in interview judgments
  • Interviews from the applicant’s perspective
  • Designing and conducting structured interviews

Learning Outcome

  • Analyse the psychology of the interview process
  • Distinguish the various approaches and techniques of interviewing
  • Critique communication and perception principles in the context of an interview
  • Create an interview plan that enables appropriate questioning and observation skills
  • Design an interview plan that allows for effective communication during an interview, giving form, purpose and direction to the interview process
  • Apply the various techniques for interviewing under different work settings
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