Singapore University of Social Sciences

Micro-skills for Interviews and Home-visits (SWK109)

Synopsis

SWK109 Micro-skills for Interviews and Home-visits seeks to enable students to learn microskills, concepts and develop competencies integral in establishing a therapeutic relationship with the client in the helping process. The learning process encourages self-awareness of the influence of oneself in the context of conducting home-visits and interviews. In addressing the multicultural aspects of our work, this course also examines the importance of cultural competency. The integration of theories and skills in this course seek to support students with the practical knowhow for the engagement, assessment and influencing of the client in face-to-face sessions at the agency and in the client’s residence.

Level: 1
Credit Units: 5
Presentation Pattern: Every January
E-Learning: BLENDED - Learning is done MAINLY online using interactive study materials in Canvas. Students receive guidance and support from online instructors via discussion forums and emails. This is supplemented with SOME face-to-face sessions. If the course has an exam component, this will be administered on-campus.

Topics

  • The Helping Process
  • Cultural Competency and Ethics
  • Understanding of Self
  • Connecting through Attending Behaviour
  • Observation Skills and Reflecting Feelings
  • Facilitating Communication through Questioning Skills
  • Active Listening Skills: Encouraging, Paraphrasing And Summarising
  • Confrontation And Focusing Skills
  • Influencing Skills And Strategies
  • Skills Integration- Conducting the Interview
  • Working with Different Clientele Groups
  • Planning and Documenting Home-visits
  • Conducting Home Visits

Learning Outcome

  • State the factors that contribute to a therapeutic relationship in the helping process.
  • Describe the processes for the application of micro-skills.
  • Explain the rationale and choice of micro-skills in relation to the situation’s requirement.
  • Discuss the influence of the self on the interview process.
  • Identify one’s effectiveness and areas of growth in the use of micro-skills.
  • Demonstrate effective use of micro-skills in an interview setting.
  • Apply strategies in addressing challenging situations in the interview.
  • Use assessment strategies in relation to the home visit context.
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