System Thinking Approach and Organisation (WBL301)

System thinking is a critical skill that can be employed in abstracting and solving complex problems faced by organisations. System thinking provides a structured approach to problem-solving in a dynamic environment where change is a constant. This course will teach students the principles behind system thinking, as well as to equip them with analytical methods and tools to solve complex organisational challenges.

• Principles of system thinking
• Sense making of the environment
• Abstraction of complexity
• Analysing underlying issues of the complex problems
• Creating focus statement for problem
• System dynamics
• Events redesigning
• Root cause analysis
• Feedback cycles in a system
• Process optimisation and documentation
• Human system
• Limitation of system thinking

• Describe the principles of system thinking behind problem-solving
• Appraise the importance of system thinking to abstract complex problems
• Explain the processes involved in the system thinking approach
• Categorise the respective underlying issues of sub-systems of a system
• Apply system thinking approach to address complexities in environment
• Formulate a plan to solve complex problems faced by organisations