Singapore University of Social Sciences

System Thinking Approach and Organisation

System Thinking Approach and Organisation (WBL301)


System thinking is a critical skill that can be employed in abstracting and solving complex problems faced by organisations. System thinking provides a structured approach to problem-solving in a dynamic environment where change is a constant. This course will teach students the principles behind system thinking, as well as to equip them with analytical methods and tools to solve complex organisational challenges.

Level: 3
Credit Units: 5
Presentation Pattern: Every semester


  • Principles of system thinking
  • Sense making of the environment
  • Abstraction of complexity
  • Analysing underlying issues of the complex problems
  • Creating focus statement for problem
  • System dynamics
  • Events redesigning
  • Root cause analysis
  • Feedback cycles in a system
  • Process optimisation and documentation
  • Human system
  • Limitation of system thinking

Learning Outcome

  • Describe the principles of system thinking behind problem-solving
  • Appraise the importance of system thinking to abstract complex problems
  • Explain the processes involved in the system thinking approach
  • Categorise the respective underlying issues of sub-systems of a system
  • Apply system thinking approach to address complexities in environment
  • Formulate a plan to solve complex problems faced by organisations
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