Singapore University of Social Sciences

Next Available Intakes: 22 & 23 June 2023
Duration: 2 days

Level: Intermediate
Venue: Online via ZOOM

Synopsis

The world and the environment that businesses operate in is VUCA – volatile, uncertain, complex and ambiguous. To survive and excel in the VUCA climate, organisations are rapidly adopting the Agile approach to develop new products, services and processes to deliver value earlier and respond to ever-changing requirements. IT companies first adopted the Agile method to develop software rapidly to achieve speed to market and adapt to changing needs. However, the use of Agile has now gone beyond software development into developing new products, services and processes. This course focuses on providing the foundational understanding and know-how in adopting the Agile development approach to research, ideate, prototype, test, and deploy new products, services, or processes.

Who Should Attend

Senior managers, Managers, Professionals and Executives interested in leveraging the Agile approach to innovate, prototype and project manage the development of new products, services and/or processes.

Topics

• Why Agile?

• Agile Scrum & Sprints

• Product Vision and Product Road Map

• The Agile Product Development Framework

• Agile Product Development Phases

• Prototyping approach and methods

• Scrum Execution (Sprint Tasks, Scrum Kanban Board)

• Scrum Events (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Product Features List Grooming)

• Agile Method, Principles and Values

  
  

Learning Outcomes

A. Knowledge and Understanding (Theory Component)

By the end of this course, you should be able to:

• Appreciate the reasons and benefits of the Agile approach

• Understand how to manage and execute Agile Scrum projects to develop new products, services and/or processes

• Describe the Agile Method, Principles and Values

B. Key Skills (Practical Component)

By the end of this course, you should be able to:

• Manage a developmental project using Agile methodology

• Ideate, design, prototype, test and implement a new product, process or service

• Manage, prioritise and groom product features as the project progresses

• Facilitate Agile project events and group work

   

Schedule

Time	Agenda
Day 1
09:00 - 09:20	Introduction & Course Overview
09:20 - 10:30	Module 1 – Agile & Scrum Overview A need for agility Agile vs traditional project management Agile Project Roles Agile and Lean Agile Scrum & Sprint *
10:30 – 12:15	Module 2 – Agile Project Planning Product Vision and Key Features * Product Road Map *
12:15 – 13:15	Lunch
13:15 – 15:30	Module 3 – Agile Product Development Agile Product Development Framework Research   Ideate Product Features * Prioritise Product Features *
15:30 – 17:00	Module 4 - Prototyping  Prototyping methods Prototyping exercise * Managing the prototyping process
17:00 – 17:30	Assessment
Day 2
09:00 – 09:15	Class Retrospective
09:15 – 10:30	Module 5 – Scrum Execution Sprint Planning Sprint Tasks * Scrum Kanban Board *
10.30 – 12:15	Module 6 – Scrum Events Lean counter-measures (Create flow, 5S & Visual Control, Mistake Proofing * & Kanban Pull) Brainstorm & Prioritize Counter-measures *
12:15 – 13:15	Lunch
13:15 – 15:30	Module 7 – Agile Value Agile method, principles and values Agile self-organising team * Agile team values
15:30 – 16:45	Module 8 - Moving Forwards Final Reflections Next Steps *
16:45 – 17:15	Assessment
17:15 – 17:30	Closing

Assessments

• Written Quiz

Requirements

• Attendees should have a basic awareness of project management and development of new products/services (e.g. the use of mobile applications to provide new services)

• Attendees will require their own laptop with Microsoft Office

  
  

About the Trainer

Mr Robert Oh
Director & Principal Consultant
Eagles Wings Consulting Pte Ltd

A 39 year IT industry veteran in the areas of system design & development, IT operations and regional technical support. Robert has 20 years of experience as a trainer, consultant and coach in Lean, Lean Six Sigma and Lean Digitalization. His experience also includes Agile and Design Thinking. To date he has been involved with approximately 1000 improvement and innovation projects and has trained several thousand leaders, managers and employees to adopt and use these methodologies.

His training classes often include hands-on simulation games which are very popular with class participants. He is co-author of the book Strategic Lean Service. Robert was a leader in Invensys, Singapore Network Services and National Computer Board. As the VP of a division for Asia Pacific during his time in Invensys, he also had responsibility as global project manager of a worldwide Lean deployment in this Division. This was the first ever global implementation of Lean in the service sector.

Mr Heng Cho Hiong
Director & Principal Consultant
Ezer Consulting Pte Ltd

An accomplished Lean, Lean Six Sigma (LSS) and project management consultant, trainer, coach and practitioner with 31 years of consulting and industry experience. Cho founded Ezer Consulting in 2012 to provide Lean, LSS, Agile and Project management consulting, training and coaching services. He has conducted more than 150 Lean, LSS, Agile and project management workshops and coached more than 80 LSS/Lean & Agile Projects. He developed a Lean Six Sigma Bachelor degree course for the School of Business, Singapore University of Social Sciences, and previously served as the Associate Faculty for the course

A certified LSS Black Belt and PMP, Cho previously served as the MBB and PMO Lead of Microsoft Asia Pacific Operations. He served in multiple managerial positions in Microsoft, Accenture, General Electric and Singapore Technologies. Cho received his MBA from Warwick Business School and B.E. Eng from National University of Singapore. 

Application Procedures

Please submit the following documents to cet@suss.edu.sg:

1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
   
2. Application form
   
   

Course Fee

¹ Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
² Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
³Additional subsidy for Singaporeans:  With effect from 1 January 2023, the GST rate will be revised from 7% to 8%. There will be no fee increase for Singaporeans taking SSG subsidized course(s) from 1 January to 31 December 2023.

• Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
• Participants are required to complete all surveys and feedbacks related to the course
• The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
• Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
Email: CET@suss.edu.sg