Singapore University of Social Sciences

Agile Development for Products and Services (Synchronous e-learning)

Agile Development for Products and Services (Synchronous e-learning) (CET277)

Applications Open: 16 January 2023

Applications Close: 08 June 2023

Next Available Intake: 22 June 2023

Course Types: Short Course

Language: English

Duration: 2 days

Fees: $1400

Area of Interest: Others

Schemes: To be confirmed

Funding: SkillsFuture

School/Department: Centre for Continuing & Professional Education

Next Available Intakes: 22 & 23 June 2023
Duration: 2 days

Level: Intermediate
Venue: Online via ZOOM


The world and the environment that businesses operate in is VUCA – volatile, uncertain, complex and ambiguous. To survive and excel in the VUCA climate, organisations are rapidly adopting the Agile approach to develop new products, services and processes to deliver value earlier and respond to ever-changing requirements. IT companies first adopted the Agile method to develop software rapidly to achieve speed to market and adapt to changing needs. However, the use of Agile has now gone beyond software development into developing new products, services and processes. This course focuses on providing the foundational understanding and know-how in adopting the Agile development approach to research, ideate, prototype, test, and deploy new products, services, or processes.

Who Should Attend

Senior managers, Managers, Professionals and Executives interested in leveraging the Agile approach to innovate, prototype and project manage the development of new products, services and/or processes.


  • Why Agile?

  • Agile Scrum & Sprints

  • Product Vision and Product Road Map

  • The Agile Product Development Framework

  • Agile Product Development Phases

  • Prototyping approach and methods

  • Scrum Execution (Sprint Tasks, Scrum Kanban Board)

  • Scrum Events (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Product Features List Grooming)

  • Agile Method, Principles and Values


  • Instruct the Agile approach for product, service and/or process development

  • Revamp project management using Agile and Scrum methods and approach

  • Enhance learning with interactive activities and group work

Learning Outcomes

A. Knowledge and Understanding (Theory Component)

By the end of this course, you should be able to:

  • Appreciate the reasons and benefits of the Agile approach

  • Understand how to manage and execute Agile Scrum projects to develop new products, services and/or processes

  • Describe the Agile Method, Principles and Values

B. Key Skills (Practical Component)

By the end of this course, you should be able to:

  • Manage a developmental project using Agile methodology

  • Ideate, design, prototype, test and implement a new product, process or service

  • Manage, prioritise and groom product features as the project progresses

  • Facilitate Agile project events and group work



 Day 1
09:00 - 09:20

Introduction & Course Overview

09:20 - 10:30

Module 1 – Agile & Scrum Overview

  • A need for agility

  • Agile vs traditional project management

  • Agile Project Roles

  • Agile and Lean

  • Agile Scrum & Sprint *

10:30 – 12:15

Module 2 – Agile Project Planning

  • Product Vision and Key Features *

  • Product Road Map *

12:15 – 13:15Lunch
13:15 – 15:30 

Module 3 – Agile Product Development

  • Agile Product Development Framework

  • Research


  • Ideate Product Features *

  • Prioritise Product Features *

15:30 – 17:00 

Module 4 - Prototyping 

  • Prototyping methods

  • Prototyping exercise *

  • Managing the prototyping process

17:00 – 17:30 Assessment
Day 2
09:00 – 09:15Class Retrospective
09:15 – 10:30

Module 5 – Scrum Execution

  • Sprint Planning

  • Sprint Tasks *

  • Scrum Kanban Board *

10.30 – 12:15

Module 6 – Scrum Events

  • Lean counter-measures (Create flow, 5S & Visual Control, Mistake Proofing * & Kanban Pull)
  • Brainstorm & Prioritize Counter-measures * 
12:15 – 13:15Lunch
13:15 – 15:30

Module 7 – Agile Value

  • Agile method, principles and values

  • Agile self-organising team *

  • Agile team values

15:30 – 16:45

Module 8 - Moving Forwards

  • Final Reflections
  • Next Steps *
16:45 – 17:15Assessment
17:15 – 17:30Closing


  • Written Quiz


  • Attendees should have a basic awareness of project management and development of new products/services (e.g. the use of mobile applications to provide new services)

  • Attendees will require their own laptop with Microsoft Office

About the Trainer

Robert OhMr Robert Oh
Director & Principal Consultant
Eagles Wings Consulting Pte Ltd

A 39 year IT industry veteran in the areas of system design & development, IT operations and regional technical support. Robert has 20 years of experience as a trainer, consultant and coach in Lean, Lean Six Sigma and Lean Digitalization. His experience also includes Agile and Design Thinking. To date he has been involved with approximately 1000 improvement and innovation projects and has trained several thousand leaders, managers and employees to adopt and use these methodologies.

His training classes often include hands-on simulation games which are very popular with class participants. He is co-author of the book Strategic Lean Service. Robert was a leader in Invensys, Singapore Network Services and National Computer Board. As the VP of a division for Asia Pacific during his time in Invensys, he also had responsibility as global project manager of a worldwide Lean deployment in this Division. This was the first ever global implementation of Lean in the service sector.

CET276-Heng Cho Hiong_editedMr Heng Cho Hiong
Director & Principal Consultant
Ezer Consulting Pte Ltd

An accomplished Lean, Lean Six Sigma (LSS) and project management consultant, trainer, coach and practitioner with 31 years of consulting and industry experience. Cho founded Ezer Consulting in 2012 to provide Lean, LSS, Agile and Project management consulting, training and coaching services. He has conducted more than 150 Lean, LSS, Agile and project management workshops and coached more than 80 LSS/Lean & Agile Projects. He developed a Lean Six Sigma Bachelor degree course for the School of Business, Singapore University of Social Sciences, and previously served as the Associate Faculty for the course

A certified LSS Black Belt and PMP, Cho previously served as the MBB and PMO Lead of Microsoft Asia Pacific Operations. He served in multiple managerial positions in Microsoft, Accenture, General Electric and Singapore Technologies. Cho received his MBA from Warwick Business School and B.E. Eng from National University of Singapore. 

Application Procedures

Please submit the following documents to

  1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
  2. Application form

Course Fee

Course Fee for $1400

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
3Additional subsidy for Singaporeans:  With effect from 1 January 2023, the GST rate will be revised from 7% to 8%. There will be no fee increase for Singaporeans taking SSG subsidized course(s) from 1 January to 31 December 2023.

  • Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
  • Participants are required to complete all surveys and feedbacks related to the course
  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
  • Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
Back to top
Back to top