Singapore University of Social Sciences

The Effective Healthcare Manager

The Effective Healthcare Manager (CET225)

Applications Open: 18 April 2020

Applications Close: 11 July 2020

Next Available Intake: 25 July 2020

Course Types: Short Course

Language: English

Duration: 3 days

Fees: $2303

Area of Interest: Management, Social Services

Schemes: To be confirmed

Funding: SkillsFuture

School/Department: SUSS Academy

Level: Advanced
Duration: 3 days
Venue: HMI Institute
Minimum number to run: 20 participants (To be updated by SUSS)


New entrants to the healthcare industry in Singapore find its intensity and complexity difficult to understand and navigate. Recent graduates and midcareer crossovers find it especially challenging to appreciate the sociocultural interactions of the various professional groups and nuances at the systems level (eg between the public, private and people sectors, and in government policies and financing). Managing these diverse stakeholders and delivering on the promise of good quality healthcare requires a broad array of knowledge and skills. Further, there are professional expectations of healthcare managers that require time, reflection and effort to develop.

In these practitioner-led courses, participants will be introduced to the basic concepts and skills essential to support their personal development as professional healthcare managers.

Who Should Attend

Managers, Professionals who are entering the healthcare industry and Healthcare Professional who aspire to move into a management role.


  •  Environment & Ecology
  • Professionalism & Ethics
  • Communications & Relationships
  • Leadership & Decision-Making
  • Planning & Evaluation


A. Knowledge and Understanding (Theory Component)

By the end of this course, participants should be able to:

  • Environment & Ecology. Describe the history, legacy, landscape, challenges, past and future trends, and personal and organisational opportunities in the local healthcare industry in a time of massive healthcare reform.
  • Professionalism & Ethics. Describe the key attributes and expectations of healthcare professionals, the values and basis of professional and ethical conduct, and approaches to sound choices in complex situations.
  • Communications & Relationships. Apply approaches to clear and effective communications and effective stakeholder engagement and management.
  • Leadership & Decision-Making. Describe key attributes and frameworks for sound leadership and team management in healthcare, and approaches to holistic and effective leadership and followership.
  • Planning & Evaluation. Adopt a comprehensive and coherent approach to the planning, implementation, monitoring and evaluation of healthcare operations and programmes that optimises balanced outcomes for the benefit of the patient and the population.

B. Key Skills (Practical Component)

By the end of this course, participants should be able to:

  • Focuses on the personal development of the individual as a manager of healthcare delivery (i.e. how to be a good healthcare manager).
  • Aligned to the healthcare leadership competencies proposed by the Healthcare Leadership Alliance in the United States. The programme aims to develop key personal competencies like professionalism, leadership, and communications and relationship management.


The sessions will be a combination of interactive lectures (with substantial participant engagement) based around succinct conceptual frameworks, followed by case study discussions to encourage and demonstrate concepts and thinking skills. Participants will be expected to actively share their experiences and learn collectively in class, and to work in groups and individually to complete assignments that deep-dive into specific aspects of healthcare management.

The anticipated programme is as follows:

Day 1
09:00 - 09:30Welcome & Introductions
09:30 - 10:45

Course Overview

10:45 - 11:00Break
11:00 - 12:45Environment & Ecology
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Professionalism & Ethics
Day 2
09:00 - 10:45Class Case Study Discussion
10:45 - 11:00Break
11:00 - 12:45Communications & Relationships
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Leadership & Decision-Making
Day 3
09:00 - 10:45Class Case Study Discussion
10:45 - 11:00Break
11:00 - 12:45Planning & Evaluation
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Assignments & Course Wrap


The three day module is compact and intensive. It will be complemented by extensive readings and slower reflective assignments (that have to be submitted within one month from the date of the last day).

  • Individual discursive essay on a healthcare management issue (1200-1500 words).
  • Group case study writing (2500-3000 words, in groups of at least four participants).
  • Personal reflection journal (1200-1500 words, excluding a required reading log).


  • Possess at least two years of working experience
  • Must attend at least 75% of the course.

About the Trainer

Jason CH YapAssociate Professor Jason CH Yap
MBBS, MMed (Public Health), FAMS, FRSPH,
MBA (Information Systems), GDipCS

A public health physician with over 30 years of experience in the public and private healthcare sectors with diverse responsibilities covering public policy, informatics, marketing and education, he is now a practice track Associate Professor and Director (Public Health Translation) in the NUS Saw Swee Hock School of Public Health in the National University Health System, where he supports undergraduate, postgraduate, executive and continuing professional education. He is the Programme Director for the NUHS National Preventive Medicine Residency.

His academic interests are in Healthcare Management and Integrated Care. He has also taught on strategic planning, systems thinking, health informatics, information security, research and evaluation, healthcare marketing and medical tourism/travel. He serves on the teaching faculty of the Singapore Medical Association’s Centre for Medical Ethics and Professionalism.

He is a Fellow of the College of Public Health & Occupational Physicians, Academy of Medicine, Singapore, and of the Royal Society for Public Health in the United Kingdom. He is a member of the Boards of Directors of SATA CommHealth and the International Foundation for Integrated Care (IFIC), the Advisory Board of Singapore General Hospital’s Post-Graduate Allied Health Institute, and the Medical Advisory Committee and Institutional Review Board of St Luke’s Hospital. In 2008, he stepped down as the Commanding Officer of the 6th Direct Support Medical Battalion in the Singapore Armed Forces.

He was previously Chief Knowledge Officer and senior public health physician in the Agency for Integrated Care, Adviser (Business Development) at Singapore HealthPartners, Chief Executive Officer of Regency Specialist Hospital, Director for Hospital Marketing at Raffles Medical Group, Director (Healthcare Services/Singapore Medicine) in the Singapore Tourism Board, and Director for IT Planning & Control in the National Healthcare Group, and also served in various departments in the Ministry of Health.

In his career, he has been involved in major healthcare changes in Singapore, including the introduction of residency specialist training, the advent of integrated care, the marketing of Singapore as an international medical hub and healthcare destination, the conceptualization of the national Electronic Medical Record eXchange, SARS crisis management and patient data management, the consolidation of IT systems and services in public sector healthcare institutions, the introduction of clinical coding and casemix, and the implementation of licensing for healthcare facilities.

Application Procedures

Please submit the following documents to

  1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
  2. Application form

Course Fee

Course Fee for $2303

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
3Additional subsidy for Singaporeans:  With effect from 1 January 2023, the GST rate will be revised from 7% to 8%. There will be no fee increase for Singaporeans taking SSG subsidized course(s) from 1 January to 31 December 2023.

  • Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
  • Participants are required to complete all surveys and feedback related to the course.
  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice. Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
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