Singapore University of Social Sciences

Management of Healthcare Organisations (CET226)

Applications Open: 23 August 2019

Applications Close: 28 September 2019

Next Available Intake: 12 October 2019

Course Types: Short Course

Language: English

Duration: 3 days

Fees: $2303

Area of Interest: Management, Social Services

Schemes: Lifelong Learning Credit (L2C)

Funding: SkillsFuture

Dates: 12 October, 26 October & 9 November 2019
Level: Advanced
Duration: 3 days
Venue: HMI Institute
Minimum number to run: 20 participants (To be updated by SUSS)


New entrants to the healthcare industry in Singapore find its intensity and complexity difficult to understand and navigate. Recent graduates and midcareer crossovers find it especially challenging to appreciate the sociocultural interactions of the various professional groups and nuances at the systems level (eg between the public, private and people sectors, and in government policies and financing). Managing these diverse stakeholders and delivering on the promise of good quality healthcare requires a broad array of knowledge and skills. Further, there are professional expectations of healthcare managers that require time, reflection and effort to develop.

Who Should Attend

Professionals, managers and executives (PMEs) who are entering the healthcare industry as well as healthcare professionals who aspire to move into a management role.


  • Finance & Economics
  • Operations & Quality
  • Informatics & Technology
  • Marketing & Community
  • Strategy & Entrepreneurship


A. Knowledge and Understanding (Theory Component)

By the end of this course, participants should be able to:

  • Strategy & Entrepreneurship. Describe and support the strategic planning function within healthcare organisations, from initial mission and vision formulation, to business innovation, to strategy development and planning, to organisational alignment and execution.
  • Finance & Economics. and operationally evaluate healthcare economic and financing considerations in the delivery of healthcare services in the context of an imperfect healthcare market economy (as a non-financial manager).
  • Operations & Quality. Understand and optimise the operations of healthcare organisations, from procurement and supply chain management, to facility design and construction, to daily service delivery, to the measurement and monitoring of clinical quality, to customer feedback and satisfaction.
  • Informatics & Technology. Analyse and collaborate with the data and information systems support of healthcare organisations (as a non-IT manager).
  • Marketing & Community. Adopt and support the marketing and sales function within healthcare organisations, from needs assessment and market analysis, to product and service design and offerings, to the maintenance of healthcare relationships and communities.

B. Key Skills (Practical Component)

The curriculum focuses on the knowledge and skills that are required for effectiveness and efficiency to perform well as a healthcare manager (ie how to do good healthcare management).

The curriculum aims to provide business and technology skills, which will be contextualised to the evolving healthcare industry.


The sessions will be a combination of interactive lectures (with substantial participant engagement) based around succinct conceptual frameworks, followed by case study discussions to encourage and demonstrate concepts and thinking skills. Participants will be expected to actively share their experiences and learn collectively in class, and to work in groups and individually to complete assignments that deep-dive into specific aspects of healthcare management.

The anticipated programme is as follows:

Day 1
09:00 - 09:30Welcome & Introductions
09:30 - 10:45

Course Overview

10:45 - 11:00Break
11:00 - 12:45Strategy & Entrepreneurship
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Finance & Economics
Day 2
09:00 - 10:45Class Case Study Discussion
10:45 - 11:00Break
11:00 - 12:45Operations & Quality
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Assignments & Course Wrap
Day 3
09:00 - 10:45Class Case Study Discussion
10:45 - 11:00Break
11:00 - 12:45Marketing & Community
12:45 - 13:45Lunch
13:45 - 15:30Class Case Study Discussion
15:30 - 15:45Break
15:45 - 17:30Assignments & Course Wrap


The three day module is compact and intensive, and will be complemented by extensive readings and slower reflective assignments (that have to be submitted within one month from the date of the last day).

  • Individual discursive essay on a healthcare management issue (1200-1500 words).
  • Group case study writing (2500-3000 words, in groups of at least four participants).
  • Personal reflection journal (1200-1500 words, excluding a required reading log).


  • Possess at least two years of working experience.
  • Must attend at least 75% of the course.

About the Trainer

cet225-JasonCHYapAssociate Professor Jason CH Yap
MBBS, MMed (Public Health), FAMS, FRSPH,
MBA (Information Systems), GDipCS

A public health physician with over 30 years of experience in the public and private healthcare sectors with diverse responsibilities covering public policy, informatics, marketing and education, he is now a practice track Associate Professor and Director (Public Health Translation) in the NUS Saw Swee Hock School of Public Health in the National University Health System, where he supports undergraduate, postgraduate, executive and continuing professional education. He is the Programme Director for the NUHS National Preventive Medicine Residency.

His academic interests are in Healthcare Management and Integrated Care. He has also taught on strategic planning, systems thinking, health informatics, information security, research and evaluation, healthcare marketing and medical tourism/travel. He serves on the teaching faculty of the Singapore Medical Association’s Centre for Medical Ethics and Professionalism.

He is a Fellow of the College of Public Health & Occupational Physicians, Academy of Medicine, Singapore, and of the Royal Society for Public Health in the United Kingdom. He is a member of the Boards of Directors of SATA CommHealth and the International Foundation for Integrated Care (IFIC), the Advisory Board of Singapore General Hospital’s Post-Graduate Allied Health Institute, and the Medical Advisory Committee and Institutional Review Board of St Luke’s Hospital. In 2008, he stepped down as the Commanding Officer of the 6th Direct Support Medical Battalion in the Singapore Armed Forces.

He was previously Chief Knowledge Officer and senior public health physician in the Agency for Integrated Care, Adviser (Business Development) at Singapore HealthPartners, Chief Executive Officer of Regency Specialist Hospital, Director for Hospital Marketing at Raffles Medical Group, Director (Healthcare Services/Singapore Medicine) in the Singapore Tourism Board, and Director for IT Planning & Control in the National Healthcare Group, and also served in various departments in the Ministry of Health.

In his career, he has been involved in major healthcare changes in Singapore, including the introduction of residency specialist training, the advent of integrated care, the marketing of Singapore as an international medical hub and healthcare destination, the conceptualization of the national Electronic Medical Record eXchange, SARS crisis management and patient data management, the consolidation of IT systems and services in public sector healthcare institutions, the introduction of clinical coding and casemix, and the implementation of licensing for healthcare facilities.

Application Procedures

Please submit the following documents to Y2V0QHN1c3MuZWR1LnNn:

  1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
  2. Recent payslip or income statement (For WTS scheme only)
  3. Application form

Course Fee

International ParticipantsS'poreans (aged below 40) and PRsSkillsFuture Mid-Career Enhanced Subsidy1
(S'poreans aged 40 and above)
Workfare Training Support2
(S'poreans aged 35 and above, and earn ≤ $2,000 per month)
Enhanced Training Support for SMEs3
Full Course fee (A)$2303$2303$2303$2303$2303
SSG grant (70%) (B)-($1612.10)($1612.10)($1612.10)($1612.10)
Nett course fee (A) - (B) = (C)$2303$690.90$690.90$690.90$690.90
7% GST on nett course fee (D)$161.21$48.36$48.36$48.36$48.36
Total nett course fee payable, including GST (C) + (D) = (E)$2464.21$739.26$739.26$739.26$739.26
Less additional funding if eligible under various schemes (F)--($460.60)($575.75)($460.60)
Total nett course fee payable, including GST, after additional funding from the various funding schemes (E) - (F) = (G)$2464.21$739.26$278.66$163.51$278.66

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Workfare Training Support: Singaporeans aged 35 and above (13 years and above for Persons with Disabilities) and earning not more than $2,000 per month may enjoy subsidies up to 95% of the course fees.
3 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

  • Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
  • Participants are required to complete all surveys and feedback related to the course.
  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice. Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
Email: Q0VUQHN1c3MuZWR1LnNn
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