Frequently Ask Questions


1. Is there a physical store on campus, where I can do a walk-in purchase?

We do not have a physical store. All available items are listed on the eShop website.

2. Why did I not receive any confirmation email?

You will receive an automated email for your purchased order. You may want to check your spam and/or junk mail folders. The receipt for your order will be emailed to you within 5-7 working days. 

3. When can I collect my order?

Your order will take 5-7 working days to process. An appointment email will be sent to you to select your preferred collection date and time. Please ensure the email address registered for your purchase is accurate. The grace period to collect your order would be within one month from the date of purchase.

4. Where can I collect my order?

You may collect your order from SUSS Blk C Level 1, Student Services. The counter is open from Mondays to Fridays, 8.30 am to 5.30 pm, and closed on public holidays and weekends. Collections are strictly on an appointment basis. We are unable to entertain walk-ins.

5. When will my order be delivered?

If you have selected delivery, the orders will be collated at the end of each week and mailed out to your mailing address. Please note that there may be delays due to vendors’ delivery schedules e.g.: peak periods.

6. Why is there no delivery option for my orders? Can I request for such items to be delivered?

When the items are odd-shaped and/or too bulky, we are unable to arrange for delivery services via our vendor. We apologise for any inconvenience caused. If you are unable to collect the items in person, please drop an email to alumni@suss.edu.sg and we will email you the proxy authorisation form for collection during operational hours.

7. What can I do if I bought the wrong size or if I change my mind for the item purchased?

All goods sold are non-refundable or exchangeable due to auditing purposes. Please ensure that you have checked through all sizing information before submitting your orders. All goods have been checked for defects. However, should there be any defects on your merchandise, please email your queries to alumni@suss.edu.sg and we will review your case on a case-by-case basis.