Educational Qualifications

2013                    
PhD (Management), National University of Singapore, Singapore

2008                      
Master (Economics), Harbin Institute of Technology, China

2006                      
Bachelor (Economics), Harbin Institute of Technology, China

Academic and Professional Experience

2023 - Present     
Associate Professor, School of Business, Singapore University of Social Sciences

2023 - 2025          
Deputy Head (Business), School of Business, Singapore University of Social Sciences

2019 - 2023          
Senior Lecturer, School of Business, Singapore University of Social Sciences

2017 - 2019          
Lecturer, School of Business, Singapore University of Social Sciences

2015 - 2017          
Associate Professor, School of Management, Harbin Institute of Technology

2016                      
Visiting Scholar, Risk Management Institute and NUS Business School

2013 - 2015          
Research Fellow, Risk Management Institute, National University of Singapore

2012 - 2013          
Visiting PhD Student, Cornell University

Awards and Honours

  • Best Teaching Case Studies Award, 46th Annual Meeting of Decision Sciences Institute, Seattle, Washington, USA, 2015
  • 2011 Distinguished Paper Award (Service and Manufacturing Operations Management), 42nd Annual Meeting of Decision Sciences Institute, Boston, MA, USA, 2011
  • Best Teaching Case Studies Award (Honorable Mention), 43rd Annual Meeting of Decision Sciences Institute, San Francisco, CA, USA, 2012

Selected Publications

  • Zhan, W., Yuan, X., Bai, X., Zheng, S., Li, W., Jiang, M., Li, J. Operational strategies for extra waiting-area value-added services: Self-operation, agency, wholesale, or clustering? Computers & Industrial Engineering, 2026, 216, 111881. DOI: https://doi.org/10.1016/j.cie.2026.111881
  • Zhan, W., Yuan, X., Bai, X., Zheng, S., Li, W., Jiang, M., Li, J. Application Research of AI-assisted Detection Based on Queuing Theory in Medical Detection (in Chinese). Journal of Systems & Management, 2025, 34(5): 1327-1341.
  • Jokivuolle, E., Keppo, J., Yuan, X. Bonus Caps and Bankers’ Risk-Taking. Journal of Risk. 2024, 27(1): 95-125. DOI: 10.21314/JOR.2024.012
  • Zhan, W., Liu, J., Yuan, X., Huang, X., Jiang, M. The Optimal Decision of Service Provider Considering Extra Waiting Area Value-Added Services---Pooled or Dedicated? RAIRO - Operations Research. 2024, 58(5): 4307-4340. DOI: https://doi.org/10.1051/ro/2024152
  • Zhan, W., Yuan, X., Jiang, M., Huang, X., Zhao, L., Li, W. Operational decision-making of catering enterprises based on value-added services in waiting areas under different pricing strategies (in Chinese). Chinese Journal of Management. 2025, 22(2): 355-364.
  • Zhan, W., Liu, J., Yuan, X., Huang, X., Jiang, M. The Optimal Decision of Service Provider Considering Extra Waiting Area Value-Added Services---Pooled or Dedicated? RAIRO - Operations Research. 2024. Accepted. DOI: https://doi.org/10.1051/ro/2024152
  • Zhan, W., Yuan, X., Jiang, M., Huang, X., Zhao, L., Li, W. Operational decision-making of catering enterprises based on value-added services in waiting areas under different pricing strategies (in Chinese). Chinese Journal of Management. 2024. Accepted.
  • Yuan, X. Understanding Complex Dynamics in Inventory Management with Endogenous Demand under Social Interactions: A Chaos Perspective. International Journal of Systems Science: Operations & Logistics, 2023, 10(1), Article 2225715. DOI: https://doi.org/10.1080/23302674.2023.2225715
  • Yuan, X., Hwarng, H. B. Social Interactions in Service Operations: Demand-Inducing vs Congestion-Aggravating. Journal of the Operational Research Society, 2023. DOI: https://doi.org/10.1080/01605682.2023.2177566
  • Yuan, X., Hwarng, H. B. Examining the Dynamics of Reactive Capacity Allocation through A Chaos Lens. European Journal of Operational Research, 2023, 308(2): 912-928. DOI: https://doi.org/10.1016/j.ejor.2022.12.012
  • Yuan, X., Dai, T., Chen, G., Nagesh, G. Co-opetition in Service Clusters with Waiting-Area Entertainment. Manufacturing & Service Operations Management, 2021, 23(1): 106-122. DOI: https://doi.org/10.1287/msom.2019.0815
  • Yuan, X., Nishant, R. Understanding the Complex Relationship Between R&D Investment and Firm Growth: A Chaos Perspective. Journal of Business Research, 2021, 129: 666-678. DOI: https://doi.org/10.1016/j.jbusres.2019.11.043
  • Yuan, X., Hwarng, H. B. Stability and Chaos in Demand-Based Pricing under Social Interactions. European Journal of Operational Research, 2016, 253(2): 472-488. DOI: http://dx.doi.org/10.1016/j.ejor.2016.02.047
  • Hwarng, H. B., Yuan, X. Interpreting Supply Chain Dynamics: A Quasi-Chaos Perspective. European Journal of Operational Research, 2014, 233(3): 566-579. DOI: http://dx.doi.org/10.1016/j.ejor.2013.09.025
  • Yuan, X., Hwarng, H. B. Managing a Service Facility with Social Interaction: Stability and Chaos. Computers & Industrial Engineering, 2012, 63(4): 1178-1188. DOI: http://dx.doi.org/10.1016/j.cie.2012.06.022
  • Gasimli, V., Jiang, M., Yuan, X., Mammadov, E., Sarkhanov, T. An Application of a Game-Theory Model Considering Loyal Customers and the Role of Rating Variances in Ebusiness Decision-Making Process. International Journal of Information and Management Sciences, 2022, 33(1): 55-76. DOI: https://doi.org/10.6186/IJIMS.202203_33(1).0004
  • Ma, T., Jiang, M., Yuan, X. Optimize the Banker’s Multi-Stage Decision-Making and the Mechanism of Pay Contract Influencing on Bank Default Risk in the Long-Term Model. Sustainability, 2020, 12(4): 1400. DOI: https://doi.org/10.3390/su12041400
  • Ma, T., Jiang, M., Yuan, X. Cash Salary, Inside Equity, or Inside Debt? The Determinants and Optimal Value of Compensation Structure in a Long-term Incentive Model of Banks. Sustainability, 2020, 12(2): 666. DOI: https://doi.org/10.3390/su12020666
  • Ma, T., Jiang, M., Yuan, X. Pay Me Later is Not Always Positively Associated with Bank Risk Reduction - From the Perspective of Long-Term Compensation and Black Box Effect. Sustainability, 2020, 12(1): 35. DOI: https://doi.org/10.3390/su12010035
  • Gasimli, V., Jiang, M., Yuan, X., Mammadov, E., Traore, S. The Informational Role of Average Rating and Variance of Customer Ratings in the Differential Patterns of Consumer Behavior. Human Systems Management, 2020, 39(1): 1-10. DOI: https://doi.org/10.3233/HSM-190528
  • Li, C., Jiang, M., Yuan, X. Managing Service Capacity with Boundedly Rational Consumers under Social Interactions: A Chaos Perspective. Kybernetes, 2020, 49(3): 660-680. DOI: https://doi.org/10.1108/K-09-2018-0489
  • Li, C., Jiang, M., Yuan, X. Managing Price and Service Rate in Customer-Intensive Services Under Social Interactions. Journal of Business Economics and Management, 2019, 20(5): 878-896. DOI: https://doi.org/10.3846/jbem.2019.10452
  • Gasimli, V., Jiang, M., Yuan, X., Mammadov, E. The New Role of the Variance of Ratings on Decision-Making Process, Considering the Loyal Customer’s Different Preference in a Brand. International Journal of Information and Management Sciences, 2019, 30(4): 361-382. DOI: https://doi.org/10.6186/IJIMS.201912_30(4).0005
  • Li, C., Jiang, M., Yuan, X. Managing Operations in Customer-Intensive Services with Forward-Looking Customers. Kybernetes, 2018, 47(10): 1941-1955. DOI: https://doi.org/10.1108/K-11-2017-0436 

 

Invited Book Review

  • Keppo, J., Yuan, X. Review of George M. von Furstenberg’s Contingent Convertibles - From an Academic Perspective. Global Credit Review, 2015, 5(1): 67-76. DOI: https://doi.org/10.1142/S2010493615500063 

 

Selected Conference Papers

  • Yuan, X., Hwarng, H. B., Qian, Q. Managing Service Operations with Quality-Conscious Consumers. 2018 Annual Meeting of the Decision Sciences Institute Proceedings, Chicago, IL, USA, 17-19 November 2018, 1065-1073.
  • Yuan, X., Hwarng, H. B. Managing a Service System under the Influence of Social Interaction. Proceedings of the 42nd Annual Meeting of Decision Sciences Institute, Boston, MA, USA, 19-22 November 2011, 3641-3646.
  • Yuan, X., Hwarng, H. B. Tradeoffs in Decision Making: A Shipping Choice Example. Proceedings of the 11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, 12-16 July 2011.
  • Yuan, X., Hwarng, H. B. Managing a Service System with Social Interaction: Stability and Chaos. Proceedings of the 41st Annual Meeting of Decision Sciences Institute, San Diego, LA, USA, 20-23 November 2010, 3661-3666.
  • Hwarng, H. B., Yuan, X., Xie, N. Supply Chain Dynamics: Random, Chaotic, or Chaos-like? Proceedings of the 40th Annual Meeting of Decision Sciences Institute, New Orleans, LA, USA, 14-17 November 2009, 4171-4176.

 

Editorial Work & Book Chapter

  • Hui Nee Au Yong, Xuchuan Yuan, Linda Low (eds). Series on China’s Belt and Road Initiative: Volume 15 - China’s Belt and Road Initiative: Going Global and Transformation in the Global Arena. World Scientific Publishing Singapore, February 2022. DOI: https://doi.org/10.1142/11871
  • Zhan, W., Yuan, X., Hwarng, H. B., Dynamics of Capacity Allocation: Proactive vs Reactive. Reference Module in Social Sciences, Elsevier, 2025. DOI: https://doi.org/10.1016/B978-0-443-28993-4.00147-5

 

Newspaper Commentary

 

Case Research & Development

 

Conference Presentations & Discussions

  • National Conference on Supply Chain and Operation Management (ISCOM2025), Wuxi, China, 5-7 December 2025
  • The 20th (2025) Chinese Academy of Management Annual Meeting, Beijing, China, 28-30 November 2025
  • The 8th Congress on Systems Science of China (CSSC2024), Wuhu, China, 17-19 May 2024
  • Seminar at the School of Management, Shanghai University, China, 5 December 2023
  • National Conference on Supply Chain and Operation Management (ISCOM 2023), Shanghai, China, 1-4 December 2023
  • The 7th Congress on Systems Science of China (CSSC2023), Chongqing, China, 19-21 May 2023
  • The 14th Chinese Academy of Management Annual Meeting (2019), Suzhou, China, 1-3 November 2019
  • The 2019 Annual Academic Conference of the Stochastic Service Operations Management Branch of the Operations Research Society of China, Hefei, China, 5-7 July 2019
  • The First Hujiang International Scholar’s Forum at the University of Shanghai for Science and Technology, Shanghai, China, 20-21 April 2019
  • 20th International Conference on Electronic Commerce, Business School of Nankai University, Tianjin, China, 6-7 July 2018
  • The 2nd Congress on System Science of China (CSSC2018), Beijing, China, 12-13 May 2018
  • The Ninth China Finance Review International Conference, Shanghai, China, 16-17 July 2016
  • First PKU-NUS Annual International Conference on Quantitative Finance and Economics, Shenzhen, China, 7-8 May 2016
  • Ninth Annual Risk Management Conference, Singapore, 30-31 July 2015
  • Seventh International IFABS Conference, Hangzhou, China, 26-29 June 2015
  • 2015 China International Conference in Finance, Shenzhen, China, 9-12 July 2015
  • NUS Risk Management Institute Research Seminar, 2 Feb 2015
  • Eighth Annual Risk Management Conference, Singapore, 10-11 July 2014
  • INFORMS Annual Meeting, Minneapolis, MN, USA, 6-9 October 2013
  • 43rd Annual Meeting of Decision Sciences Institute, San Francisco, CA, USA, 17-20 November 2012
  • INFORMS Annual Meeting, Phoenix, AZ, USA, 14-17 October 2012
  • 42nd Annual Meeting of Decision Sciences Institute, Boston, MA, USA, 19-22 November 2011
  • 11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, 12-16 July 2011
  • 21st International Conference on the Pacific Rim Management, Tainan, Taiwan, 9-11 July 2011
  • 41st Annual Meeting of Decision Sciences Institute, San Diego, LA, USA, 20-23 November 2010

 

Working Papers

  • Hwarng, H. B., Yuan, X., Baolong Automotive: Can it Sustain Growth (teaching case). 
  • Zhan, W., Yuan, X., Managing Dine-in and Delivery Services in Restaurant Operations: Single vs. Dual Channels. Under Review. Available at: https://ssrn.com/abstract=4931125
  • Zhan, W., Yuan, X., Dual-Channel Service System with Reactive Capacity Allocation: Stability and Chaos.
  • Yuan, X., Zhan, W., Enhancing Consumers’ Purchase Experiences through Service Differentiations. Available at: http://dx.doi.org/10.2139/ssrn.5110849
  • Yuan, X., Enhancing Consumers’ Purchase Experiences through Service Differentiations.
  • Yuan, X., Cooperating Diagnostic Services in Hospitals by Independent Clinical Laboratories.
  • Chung, S., Keppo, J., Yuan, X. The Impact of Volcker Rule on Bank Profits and Default Probabilities. Available at: http://ssrn.com/abstract=2167773
  • Yuan, X., Hwarng, H. B. Tradeoffs in Decision-Making: A Shipping Choice Problem in Bulk Transport. Available at: https://ssrn.com/abstract=3681261
  • Yuan, X., Zhan, W., Hwarng, H. B., Qian, Q. Managing Service Operations with Quality-Conscious Consumers. Available at: https://ssrn.com/abstract=3680483

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