Course Code: COS109
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Synopsis

This course aims to provide students with a foundation in “microskills”. The term “microskills” refers to specific competencies for communicating effectively with individuals, families, groups, organizations, or communities. Some of these skills include active listening, responding, showing empathy, summarizing, understanding facial expressions etc. The course also examines the importance of cultural competency. The integration of theories and skills in this course seek to support students with the practical knowhow of engaging with people. The learning process encourages self-awareness of the influence of oneself in the context of conducting interviews and home-visits.
Level: 1
Credit Units: 5
Presentation Pattern: EVERY JAN

Topics

  • The Helping Process
  • Cultural Competency and Ethics
  • Understanding of Self
  • Connecting through Attending Behaviour
  • Observation Skills and Reflecting Feelings
  • Facilitating Communication through Questioning Skills
  • Active Listening Skills: Encouraging, Paraphrasing And Summarising
  • Confrontation And Focusing Skills
  • Influencing Skills And Strategies
  • Skills Integration- Conducting the Interview
  • Working with Different Clientele Groups
  • Planning and Documenting Home-visits
  • Conducting Home Visits

Learning Outcome

  • State the factors that contribute to a therapeutic relationship in the helping process.
  • Describe the processes for the application of micro-skills.
  • Explain the rationale and choice of micro-skills in relation to the situation’s requirement.
  • Discuss the influence of the self on the interview process.
  • Identify one’s effectiveness and areas of growth in the use of micro-skills.
  • Demonstrate effective use of micro-skills in an interview setting.
  • Apply strategies in addressing challenging situations in the interview.
  • Use assessment strategies in relation to the home visit context.
Part-time Programmes / CET Courses