Manufacturing and Service Operations Management (SCM203)

The manufacturing and operations function in supply chain management (SCM) ensures that intermediate and finished goods and services are market-ready to meet planned or actual demand. SCM203 Manufacturing and Service Operations Management provides an understanding of key concepts and practices for managing operations in manufacturing and service industries. Students will explore operations management (OM) principles such as goods and service design, process design, and facility and work design. The course delves into process analysis covering resource utilisation, throughput analysis, bottleneck identification, waiting line management, and queueing models to equip learners with skills to improve operational flow and tackle inefficiencies. Scheduling and sequencing of operations are essential for efficient workflow and resource allocation, while project management techniques will guide project planning and execution. Operational risk management equips students with strategies to mitigate risks in operations. Sustainable practices in manufacturing are covered under green manufacturing to prepare students to incorporate environmentally friendly methods. The course concludes by discussing the role of technology and future trends in OM, ensuring students stay ahead in an evolving business landscape.

• Operations Management in Practice
• Goods and Service Design
• Process Design
• Facility and Work Design
• Process Analysis: Resource Utilisation, Throughput, Bottlenecks
• Process Analysis: Waiting Lines, Queueing Models
• Operations Scheduling and Sequencing
• Project Management
• Operational Risk Management
• Green Manufacturing
• Technology and Operations Management
• The Future of Operations Management

• Show how operations management concepts such as goods and service design, process design, and facility and work design, are applied in practice.
• Examine operational risks by assessing risks and implementing risk controls to ensure continuity and resilience.
• Review green manufacturing strategies that reduce environmental impact while maintaining process efficiency and product quality.
• Analyse processes and resource levels to enhance throughput and reduce bottlenecks in manufacturing and service environments.
• Apply scheduling, sequencing and project management techniques for efficient execution of operational plans and projects.
• Review the role of technology and future trends in operations management.