Student Travel Insurance

Policy No: SATA00001621


Covers all matriculated SUSS students (both full-time and part-time) for overseas trips and programmes approved by the University. 


1 December 2021 to 30 November 2022

Students must declare their travel plans and make payment to SUSS before they can set off for the trip.

  • For programmes under Centre for Experiential Learning (CEL), students should notify and make payment arrangement via the Programme Staff.
  • For other programmes, students must inform Office of Global Programmes (email: at least 1 month before start date of the trip.

The insurance premium rates per day is as stated in the table below:

(Malaysia, Indonesia, Thailand, Philippines, Myanmar, Vietnam, Cambodia, Laos, Brunei, China, Hong Kong, Macau, Taiwan, Korea, Australia, New Zealand, Japan, India, Sir Lanka & Mongolia)
(The rest of the world including Nepal & Tibet)
Per DayS$2.70S$3.20

Example of premium calculation

Destination: Germany
Type: International
Period: 16/01/2022 to 12/02/2022
Premium: $3.20 x 27 days = $86.40

Destination: Thailand
Type: Regional
Period: 16/01/2022 to 12/02/2022
Premium: $2.70 x 27 days = $72.90

Students may make the premium payment via bank transfer:

Bank Account NameSingapore University of Social Sciences
Company Address463 Clementi Road Singapore 599494
Bank NameOCBC
Branch NameNorth Branch
Bank Address460 North Bridge Road, Singapore 188734
Bank Code7339
Bank Branch Code695
Bank Swift CodeOCBCSGSG
Bank Account No.695-632083-001

Students must state their name, PI no. & purpose when making payment to SUSS. An official receipt from SUSS will be issued to students upon payment made.

Upon student's travel declaration, a COI will be issued after 5 to 7 working days to help the student apply for the necessary travel visa and other approvals that is required by the country of travel.  A sample COI with the summary of benefits is available here.

Claims documents may be submitted via the link here within 30 days of the occurrence of any event (key in policy number & claims information/details) together with scanned receipts and other supporting documents to make the claim.

For claims related matters, please contact Starr’s claims department at +65 3158 7515 or email them at

For appeal of rejected claims or any delays in claim processing, please contact Mr Han Eng Kit at (DID: 6559 4511).

For more details on the coverage and claims, you may view the student travel handbook here.

Please call ISOS 24 hours Alarm Centre at +65 6350 1600 for assistance. Student/Informant will be required to furnish the following information when contacting ISOS:

  • Student name
  • Identification no.
  • Contact no.
  • Name of programme student is enrolled in
  • Policy no.: SATA00001621
  • Policy period: 1 Dec 2021 to 30 Nov 2022
  • Location
  • Nature of assistance required

a) Which of my trips will be covered by the SUSS Student Travel Insurance?
All students travelling overseas for activities or purposes approved, endorsed, organised, sponsored or authorised by SUSS will be covered by the SUSS Student Travel Insurance. Such trips shall be referred to as "Authorised SUSS Student Trips" in short for the purpose of this policy. Trips must commence and end in Singapore and shall not exceed consecutive 365 days in all (inclusive of 60 cumulative days of Personal Deviation immediately before and/or after an Authorised SUSS Student Trip).

b) What is the definition of SUSS Students? 
All undergraduates (UGs), Postgraduates (PGPs & PGRs) & Non-Graduating (NGs) students.

c) What do I have to do to be covered under the SUSS Student Travel Insurance?
Students must declare their travel through the Programme Staff in CEL or inform the Office of Global Programmes ( at least 1 month before trip commencement. Students must also make full payment to SUSS for the travel insurance plan before trip commencement.

d) Can I be refunded for the travel insurance if I decide to cancel or cut short my overseas trip?

No. Payment made is non-refundable.

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