Students must declare their travel plans and make payment to SUSS before they can set off for the trip.

• For programmes under Student SUcceSS Centre (SSC) and College of Interdisciplinary & Experiential Learning (CIEL), students should notify and make payment arrangements via the Programme Staff.
• For other programmes, students must inform Office of Global Programmes (email: ogp@suss.edu.sg) at least 1 month before start date of the trip.

The insurance premium rates per day is as stated in the table below:

Students may make the premium payment via bank transfer:

Students must state their name, PI no. & purpose when making payment to SUSS. An official receipt from SUSS can be retrieved from Student Portal 4 days from the payment date.

Claims documents may be submitted via the link here within 30 days of the occurrence of any event (key in policy number & claims information/details) together with scanned receipts and other supporting documents to make the claim.

For claims related matters, please contact Starr’s claims department at +65 3158 7515 or email them at sgp.travelclaims@starrcompanies.com. 

For appeal of rejected claims or any delays in claim processing, please contact Mr Han Eng Kit at engkit.han@honan.com.sg (DID: 6559 4511).

For more details on the coverage and claims, you may view the student travel handbook here (1st December 2021 to 30th November 2022) and here (1st December 2022 to 31st December 2023).

Please call ISOS 24 hours Alarm Centre at +65 6350 1600 for assistance. Student/Informant will be required to furnish the following information when contacting ISOS:

• Student name
• Identification no.
• Contact no.
• Name of programme student is enrolled in
• Policy no.: SATA00001621 (Policy period: 1 Dec 2021 to 31 Dec 2022)
• Policy no.: SATA00001623 (Policy period: 1 Jan 2023 to 31 Dec 2023)
  
• Location
• Nature of assistance required

a) Which of my trips will be covered by the SUSS Student Travel Insurance?

All students travelling overseas for activities or purposes approved, endorsed, organised, sponsored or authorised by SUSS will be covered by the SUSS Student Travel Insurance. Such trips shall be referred to as "Authorised SUSS Student Trips" in short for the purpose of this policy. Trips must commence and end in Singapore and shall not exceed consecutive 365 days in all (inclusive of 60 cumulative days of Personal Deviation immediately before and/or after an Authorised SUSS Student Trip).

b) Can I purchase my own personal travel insurance in lieu of SUSS student travel insurance?

All students travelling for overseas activities or purposes approved, endorsed, organised, sponsored or authorised by SUSS must be covered by the SUSS Student Travel Insurance. Only SUSS Student Travel Insurance works with ISOS to facilitate overseas emergency assistance service, which is critical to ensure students’ safety. You can opt to purchase additional personal travel insurance should you wish to.

c) What is the definition of SUSS Students? 

All undergraduates (UGs), Postgraduates (PGPs & PGRs) & Non-Graduating (NGs) students.

d) What do I have to do to be covered under the SUSS Student Travel Insurance?

• Students must make full payment to SUSS based on the travel itinerary for the travel insurance plan before trip commencement.
• For programmes under Student SUcceSS Centre (SSC) and College of Interdisciplinary & Experiential Learning (CIEL), students should notify and make payment arrangements via the Programme Staff.
• For other programmes, students must inform Office of Global Programmes (email: ogp@suss.edu.sg) at least 1 month before start date of the trip.

e) Can I be refunded for the travel insurance if I decide to cancel or cut short my overseas trip?

No. Payment made is non-refundable.