Why being Smart doesn’t equate being “CyberSafe”

Date: 30 Aug 2025

Time: 02.00PM to 03.00PM

Venue: Online Zoom

Event Type: Open House, Enrichment Talks

School/Department: School of Humanities and Behavioural Sciences

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Synopsis of the Talk

Singapore has witnessed a dramatic increase in scams and cybercrime over recent years, with reported cases surging from 17,715 in 2020 to a staggering 55,810 in 2024. Alarmingly, cybercriminals managed to extract $1.1 billion from victims in 2024 alone.

Given Singapore’s affluence, extensive digital connectivity, culturally trusting nature, and fast-paced lifestyle, we have become prime targets for scammers. While the government has responded proactively with measures like the Protection from Scams Act (2025)—allowing banks to freeze suspicious transactions for periods ranging from 30 to 180 days—this legislation highlights our vulnerability and the urgent need to empower individuals in self-protection. But is reliance on regulation our only option?

Join Caroline Soo, Vice President at KnowBe4, the global leader in Human Risk Management, at our e-Open House. Caroline will delve into the psychology behind why and how scammers successfully manipulate individuals. More importantly, she will equip you with actionable strategies, including:

• Understanding the psychological tactics scammers use to exploit your trust.
• Learning one simple yet powerful habit that significantly boosts your cyber resilience.
• Discovering free resources to reinforce and sustain this essential cyber-safety habit.
Take charge of your cyber safety by understanding the threat landscape and cultivating essential protective habits. Together, we can fortify our defenses against cyber threats.

 

Speaker’s Biodata

Caroline Soo leads the APJ Customer Success team at KnowBe4, where she’s on a mission to help people make smarter security decisions, every day. 

With over 18 years of experience driving success at Gartner, Lazada, and GfK, Caroline brings a fresh, human-centred approach to cybersecurity. She’s passionate about turning awareness into action, helping organisations build cultures of cyber resilience. 

A Security Awareness Culture Professional (SACP), chemist by training (NUS), and accountant (ACCA), Caroline blends science, strategy, and heart to shape safer behaviours in the workplace. Joining KnowBe4 in 2022, she and her team are dedicated to enabling organisations to tackle human risk — one behaviour at a time.