Course Code: NPM506
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Synopsis

NPM506 Volunteer Management provides an in-depth examination of the asset-based and task-based views of volunteer management. The former focuses on the growth of volunteerism and explores theories, concepts and skills for aligning volunteers’ passion with non-profit organisations’ overarching strategies. Students will be required to delve into the self-concepts, work roles and expectations of volunteers. The latter looks at the strategic frameworks and management practices for mapping non-profit organisations’ needs to the engagement, recruitment and management of volunteers as crucial human capital. Students will analyse the links between the knowledge, skills and abilities of volunteers and the requirements of non-profit organisations. Students will also review how they can design better volunteering roles, in light of stakeholder-centricity in the third sector. The course would involve a reputable guest lecturer from the non-profit space and/or a volunteering site visit.
Level: 5
Credit Units: 5
Presentation Pattern: EVERY JULY

Topics

  • Evidence-based volunteer management
  • Asset-based and task-based view of volunteer management
  • Self-concepts, work roles and expectations of volunteers
  • Volunteers’ perceptions and decision-making
  • Volunteers’ psychological contracts
  • Maximisation of volunteer and stakeholder's engagement
  • Strategic human resource management and volunteers as human capital
  • Policy considerations in volunteering programmes
  • Communication with volunteers and stakeholders
  • Volunteer deployment, staff-volunteer relations and volunteering performance
  • Stakeholder Management
  • Stakeholder Engagement

Learning Outcome

  • Discuss key theories and concepts of volunteer management and stakeholders management.
  • Appraise different forms of volunteer motivation with a view of matching them to non-profit organistions requirements.
  • Construct strategies for strengthening volunteer programmes.
  • Examine core principles of organisational behaviour for a volunteering setting.
  • Relate volunteer and stakeholder management models to practical work situations.
  • Analyse the attraction and retention of volunteers with effective human resource practices.
Part-time Programmes / CET Courses

Dates for 2026 January Semester

SessionTimeLocation
1TBCTBC
2  
3  
4  
5  
6  

 

Who Should Attend

  • Non-profit organisation executives and staff


Relevance of Course to Employment / Upskilling / Reskilling

Non-profit organisation executives and staff

 

Admission Pre-Requisites
  • Bachelor's Degree

Please refer to Graduate CET Admission Eligibility Criteria for Graduate CET Modular Courses.


Schedule

SessionTimeTopic
Session 1
TBC		8:30am to 12:30pm
    • Evidence-based volunteer management
    • Asset-based and task-based view of volunteer management
    • Self-concepts, work roles and expectations of volunteers


    		12:30pm to 1:30pmLunch Break
     1:30pm to 5:30pm
    • Volunteers’ perceptions and decision-making
    • Volunteers’ psychological contracts
    Session 2
    TBC    		8:30am to 12:30pm
    • Maximisation of volunteer and stakeholder's engagement (Focus on engaging general volunteers)
    • Stakeholder Management and Engagement (Focus on engaging general volunteers)
     12:30pm to 1:30pmLunch Break

    		1:30pm to 5:30pm
    • Volunteering in the community (volunteering activity to be advised in Session 1)
    Session 3
    TBC    		8:30am to 12:30pm
    • Strategic human resource management and volunteers as human capital
    • Policy considerations in volunteering programmes
    • Communication with volunteers and stakeholders
     12:30pm to 1:30pmLunch Break
     1:30pm to 5:30pm
    • Volunteer deployment, staff-volunteer relations and volunteering performance
    Session 4
    TBC    		8:30am to 12:30pm
    • Volunteer deployment, staff-volunteer relations and volunteering performance 
    • Maximisation of volunteer and stakeholder's engagement (Focus on corporate volunteers engagement)
     12:30pm to 1:30pmLunch Break
     1:30pm to 5:30pm
    • Stakeholder Management and engagement (Focus on corporate volunteers engagement)
    • Learning from GBA essays for ECA reference

     

     

    Assessments

    • Assignments
    • Others
    • Participation
    • Written Examination


    About the Trainer

    Mr Yap Keng Hwee

    Keng Hwee is the Deputy CEO of Empact - a social enterprise focused on developing the capabilities of social enterprises and non-profit organisations in Singapore and the Asia region. 
    He has more than 25 years of experience in community development and youth development in the Singapore community. During this period, he has led conceptualisation and implementation of national level community programmes, as well as established sector development framework to enhance the youth development ecosystem. 

    At Empact, he effectively connects and brokers partnerships across Public, Private, Philanthropic and People sectors to deliver social impact to both the local and regional communities. He has led consultancy projects to evaluate national and community programmes, develop volunteer management frameworks for non-profit organisations, as well as trained social service agencies in topics ranging from Volunteer Management, Curating Skills-based Volunteering Programmes and Community Needs Assessment, among others.


      Course Fee

       International ParticipantsSingapore Citizens (below 40yrs), Permanent ResidentsSkillsFuture Mid-Career Enhanced Subsidy1 (S'poreans aged 40 and above)Enhanced Training Support for SME2 (Singaporean and PRs)
      Full Course fee (A) $3,168.00$2,640.00$2,640.00$2,640.00
      SSG grant (70%) (B)-$1,848.00$1,848.00$1,848.00
      Nett course fee (A) - (B) = (C) $3,168.00$792.00$792.00$792.00
      9% GST on nett course fee (D)$285.12$71.28$71.28$71.28
      Total nett course fee payable, including GST (C) + (D) = (E)$3,453.12$863.28$863.28$863.28
      Less additional funding if eligible under various schemes (F)---$528.00
      Total nett course fee payable, including GST, after additional funding from the various funding schemes (E) - (F) = (H)$3,453.12$863.28$335.28$335.28


      Note:

      Singaporeans aged 40 years and above may apply to offset out-of-pocket course fees from  their SkillsFuture Credit (Mid-Career) 60 days before the programme start date, and up to 90 days after the programme start date. More information at /academics/executive-lifelong-learning/courses/grant---schemes/skillsfuture#skillsfuture-credit

      For payment, please refer to /payment-modes for the various payment modes.

      For Refund Policy, please refer to /admissions/financial-matters/tuition-fee-subsidy/cet-courses#refund-policy.

      1. A written request for a refund must be submitted and is subject to approval. 
      1. If written notice of withdrawal is given within the cooling off period and before the course start date, a full refund of the fees paid less an administrative charge of $110.00 (exclusive of GST) will be given. 
      1. No refund will be given for withdrawal thereafter. 
      1. The cooling off period is defined as 7 working days after payment of course fee. 

       

      Course Completion Requirements

      • Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
      • Participants are required to complete all surveys and feedbacks related to the course
      • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
      • Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice

      For clarification, please contact the SUSS Academy via the following:

      Telephone: +65 6248 0263
      Email: [email protected]