Boosting Productivity with Robotic Process Automation (RPA) and Artificial Intelligence (Al) Agents at Work (CET195)

Synopsis

This one-day workshop is designed to equip professionals with a comprehensive understanding of the integration between Artificial Intelligence (AI) and Robotic Process Automation (RPA). As organizations increasingly turn to automation to enhance efficiency and productivity, this course will explore how these transformative technologies can work together to streamline operations and improve decision-making.

Participants will receive an overview of RPA, including its capabilities and benefits across various industries. Practical applications of leading RPA tools will be demonstrated through hands-on experience. The course will also introduce the fundamentals of AI agents and their role in augmenting business processes, along with real-world use cases that highlight their impact on operational efficiency.

By the end of this workshop, participants will be empowered to leverage RPA and AI effectively within their organizations, unlocking new automation potential and driving innovation.

Who Should Attend

This workshop is ideal for business analysts, IT professionals, project managers, and working adult interested in leveraging automation and AI to improve operational efficiency.

Topics

• Overview of RPA, including its capabilities and benefits in various industries
• Practical applications of key RPA tools
• Fundamentals of AI agents and their role in augmenting business processes
• Real-world use cases for AI agents
• Steps to integrate new technologies into existing workflows
• Challenges and trends in technology adoption

Objectives

Upon completing the course, participants will:

1. Effectively leverage RPA and AI within their organizations.
2. Streamline work processes.
3. Enhance decision-making.
4. Drive innovation through automation.

Learning Outcomes

A. Knowledge and Understanding (Theory Component)

By the end of this course, participants should be able to:

• Describe RPA basics, including its capabilities and benefits in various industries.
• Illustrate the fundamentals of AI agents and their role in augmenting business processes.
• Discuss real-world use cases for AI agents, highlighting their impact on operational efficiency.

B. Key Skills (Practical Component)

By the end of this course, participants should be able to:

• Demonstrate practical applications of key RPA tools through hands-on experience.
• Apply RPA and AI tools to work tasks.

Schedule

Assessments

• Online Test

Requirements

This course is intended for learners with general digital literacy and an interest in applying Robotic Process Automation (RPA) and artificial intelligence (Al) tools to workplace tasks. No prior experience with RPA or Al is required. 

About the Trainer

Jim Wong

Jim Wong brings over 18 years of experience across financial services, technology, and digital transformation, working at the intersection of data, business, and people. His career spans roles in banking, insurance, consulting, and education, where he has led and advised initiatives in analytics-driven decision-making, technology-enabled transformation, and workforce upskilling.

Over the past decade, Jim has specialized in Data Analytics, Artificial Intelligence, and Digital Transformation, partnering with government agencies, financial institutions, and enterprises across Asia to translate complex technologies into practical business impact. His work focuses on enabling leaders and teams to harness data, automation, and AI to improve strategy execution, operational effectiveness, and customer outcomes—while ensuring innovation remains responsible and sustainable.

As an educator and trainer, Jim is committed to making complex concepts accessible and actionable. His teaching approach blends strong conceptual foundations with real-world case studies, hands-on exercises, and reflective discussions. Jim’s goal is to empower professionals with the confidence, mindset, and practical skills needed to lead and succeed in a data- and AI-driven world.

Application Procedures

Please submit the following documents to [email protected]:

1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
   
2. Application form
   
   

Course Fee

¹ Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
² Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

• Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
• Participants are required to complete all surveys and feedbacks related to the course.
• The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
• Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.
  
  

For the various payment modes, please refer here.

Course Withdrawal and Refund

Request for withdrawal from a course must be submitted to SUSS Academy formally in writing.

• Course Withdrawal before Application Close Date: No charges.
• Course Withdrawal after course confirmation: 50% of the full course fee with an administration fee imposed.
• Course Withdrawal after the course commences: Full course fee applies.

For clarification, please contact the SUSS Academy via the following:

Telephone: +65 6248 0263
Email: [email protected]