Stakeholder Management and Leadership (CET169)

Course ID: TGS-2026061643
Date: 29 & 30 July 2026
Duration: 2 days
Level: Basic

Synopsis

The course is designed to provide participants with a comprehensive understanding of the dynamics involved in managing diverse stakeholder groups within an organization, particularly in the context of non-profit or community environments. Through a combination of theoretical knowledge and practical applications, the course will explore the principles of effective people management and leadership, aiming to enhance team performance and drive organizational success.

Participants will engage in interactive sessions, case studies, and activities that highlight the complexities of stakeholder relationships. The course will emphasize the importance of communication, collaboration, and strategic thinking in fostering a positive impact on issues that matter to both organizations and communities.

 

Who Should Attend

Grassroots Leader, Volunteer Coordinator, Community Partnership Executive, Outreach and Engagement Officer, CSR Manager, Development Manager, Programme Executive, Social Service Associate, and Case Worker.

 

 

Topics

• Stakeholder Identification and Analysis
• Building Relationships with Stakeholders
• Managing Expectations
• Effective Communications with Stakeholders

 

Objectives

• Participants will learn how to identify and analyze different stakeholders, and understand their interests, influence, and impact on the organization.
• Participants will gain strategies for effective communication and relationship-building, fostering trust with stakeholders, and managing their expectations to balance different stakeholder needs successfully.
• Participants will learn to develop and implement effective stakeholder communication plans, including setting goals, objectives, key messages, and using appropriate communication tools and strategies.
  

 

Learning Outcomes

A. Knowledge and Understanding (Theory Component)

By the end of this course, participants should be able to:

• Understanding: Describe the importance of building trust and engaging with stakeholders.
• Analyzing: Analyze and categorize stakeholders based on their influence and interest using stakeholder mapping techniques.
• Evaluating: Assess different communication strategies for their effectiveness in building stakeholder trust.

B. Key Skills (Practical Component)

By the end of this course, participants should be able to:

• Applying: Apply stakeholder identification techniques to real-life scenarios within their non-profit organizations.
• Creating: Develop a stakeholder engagement plan to address specific needs and expectations of stakeholders.
• Applying: Implement communication strategies in role-playing exercises to build trust with stakeholders.

Schedule

Time	Agenda
Day 1
09:00 - 09:30	Welcome & Course Overview
09:30 - 10:30	Introduction to Stakeholder Management Overview of stakeholder management Importance of different stakeholders
10:30 - 10:45	Break
10:45 - 12:00	Stakeholder Identification and Analysis Analyzing stakeholder interests, influence, and impact Stakeholder mapping
12:00 - 13:00	Networking Lunch
13:00 - 15:30	Building Relationships with Stakeholders (Part 1) Strategies for building relationships
15:30 - 15:45	Break
15:45 - 17:00	Building Relationships with Stakeholders (Part 2) Engaging and building trust
17:00 - 17:30	Action Planning and Wrap-up
Day 2
09:00 - 10:30	Managing Stakeholder Expectations Balancing different stakeholder needs Planning for stakeholder management
10:30 - 10:45	Break
10:45 - 12:00	Effective Stakeholder Communications Overcoming barriers to communication Active listening and other techniques
12:00 - 13:00	Networking Lunch
13:00 - 15:30	Communication Strategy for Stakeholders (part 1) Identifying communication strategies for different stakeholders
15:30 - 15:45	Break
15:45 - 17:00	Communication Strategy for Stakeholders (part 2) Creating a comprehensive stakeholder communication plan  Group Presentations (Assessment)
17:00 - 17:30	Action Planning and Wrap-up

^*SUSS reserves the right to change the course dates, topics and trainers.

 

 

Assessments

• Group Presentation
  
  

 

Requirements

• No prior knowledge is required, though participants should understand their organisation’s operations and have at least one year of work experience.
• Participants have to bring along their own laptop

 

About the Trainer

Ng Herk Low

Recently named as a “LinkedIn Top Voice in Social Impact”, Herk is a consultant, coach, and ACLP-certified adult educator. Inspired by his mentors, he set up Herk Consulting to help corporate and individual clients build kinder workplace cultures through transformational learning and sustainable growth. Herk focuses on workplace culture, leadership and management development, and environmental and social sustainability, and his previous projects and clients include Star Media (Malaysia), Ministry of Education, Maybank, UOB, Danone, KPMG, and Ambulance Wish Singapore. He is also an associate trainer with Korn Ferry, Social Service Institute (a division of NCSS), SG Enable, Workplace Asia, Exquisite Perspective, and SIM Global Education.

Prior to starting his company, Herk spent more than 10 years across different senior leadership roles in the social and sustainability sectors. As Assistant Chief Executive of SG Enable, the focal agency for disability in Singapore, he spearheaded Singapore’s disability-inclusive employment efforts, and led the development of the Enabling Village – an inclusive community space which has won many awards for its social impact. As Director of Strategic Planning Office in the National Council of Social Service (NCSS), he led the development of the 4ST – a 5-year strategy roadmap for Singapore’s social service sector. And as Division Director of Strategic Management in the Singapore International Foundation, he established multiple collaborations with different NGOs across ASEAN, China, and India.

Herk received the Public Service Commission Overseas Merit Scholarship in 1997, and graduated from Cornell University with a Bachelor of Science in Electrical Engineering, and a Master of Engineering in Operations Research and Industrial Engineering. He is a Certified Serving Leader Trainer, a GRI Certified Sustainability Professional, and a Certified WorkPlace Big Five Practitioner. He is also a member of the Adult Education Network of Singapore.

 

Application Procedures

Please submit the following documents to [email protected]:

1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
   
2. Application form
   
   

 

Course Fee

¹ Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
² Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

• Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
• Participants are required to complete all surveys and feedbacks related to the course.
• The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
• Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.
  
  

For the various payment modes, please refer here.

Course Withdrawal and Refund

Request for withdrawal from a course must be submitted to SUSS Academy formally in writing.

• Course Withdrawal before Application Close Date: No charges.
• Course Withdrawal after course confirmation: 50% of the full course fee with an administration fee imposed.
• Course Withdrawal after the course commences: Full course fee applies.

 

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For clarification, please contact the SUSS Academy via the following:

Telephone: +65 6248 0263
Email: [email protected]