LTA Public Transport Customer Satisfaction Survey
Each year, the Land Transport Authority (LTA) commissions a survey with a view to monitoring commuter satisfaction with the mass public transport system in Singapore. Since 2009, the LTA has commissioned SUSS's Centre for Applied Research to conduct the survey. The survey, which covers more than 1500 bus passengers and 1500 MRT commuters, is intended to gather information to better understand passenger expectation and satisfaction with the current public transport services and identify areas for improvement in service standards.
In 2011, the Land Transport Authority (LTA) announced its intention to carry out a survey of commuter satisfaction with taxi services and facilities in Singapore. The survey, which targeted 1200 taxi commuters, collected information on a range of attributes like timeliness, accessibility, cleanliness and comfort in order to better understand where improvements in the standard and quality of taxi services could be made.