Cases, Books and Book Chapters:
"Building Enabled Communities in Singapore"
Author, Agency for Integrated Care, 2018.
"The Little Hospital That Could: The Transformation Story of Alexandra Hospital"
Advisor to the Editorial Team, 2017.
"BreakTalk: Continuous Innovation to Keep the Brand Fresh"
Co-author, SMU Case Writing Initiative, 2016
"Alexandra Health System"
Author of Chapter in Book Titled "Singapore's Healthcare System – What 50 Years Have Achieved, 2015
"Banking on Customer Relationship Management at UOB"
Co-author for Chapter inAsia Pacific Sourcebook 2000 by Callcentres World, 2000
Conference Proceedings – Refereed:
"Research & Education on Service Excellence in Singapore"
7th International Symposium on Service Innovation, Graduate School of Management, Kyoto University, Japan, 2015.
"A Measure for the Liability Side of Service Business"
2013 Frontiers in Service Conference, Taipei, Taiwan, 2013.
"A Review of Fast-growing Blockchain Hubs in Asia"
Co-author, The Journal of the British Blockchain Association, doi: 10.31585/jbba-2-2-(5)2019.