Jeffrey has more than 3 decades of experience in property and facilities management, having worked with both asset owners like the Housing & Development Board, Ascendas Singbridge and CapitaLand as well as facilities management companies like EM Services, Keppel FMO & CPG Facilities Management. He has a wide network in the FM industry as he is the currently the co-Chairman of the Tripartite Committee for Security (STC & STIC) and Cleaning Industry (STC), Committee Member in the BCA's Facilities Management Implementation Committee (FMIC), Chairman in the Singapore Polytechnic's Advisory Committee for the School of Architecture and Built Environment and member of Department Consultative Committee (DCC) to the Department of Building, National University of Singapore. Jeffrey has been appointed as Adjunct Professor to the Singapore University of Social Science, School of Science and Technology from Sep 2021.
Prior the acquisition of Ascendas Singbridge (ASB) by CapitaLand (CL) in 2019, he was the Chief Executive Officer of Ascendas Services Pte Ltd (ASPL) (2012 -2109), with an annual turnover of S$55m, responsible for the provision of end-to-end real estate services from property management, project management, contracts and procurement, engineering & sustainability and leasing & marketing, for the Ascendas Singbridge's properties in Singapore and overseas. He also was responsible for the Centre of Excellence (COE) unit for Property and Facilities Management to ensure standardization and adoption of best practices for all Property & Facilities operations for the entire ASB group that included overseas operations in China, India, Malaysia and Vietnam.
From 2019, Jeffrey held the position of Senior Managing Director (Operations) of CapitaLand Singapore from 2019 to July 2021. In that role, he provided strategic guidance to the team on Operations and Digital & Business Solutions to drive overall operations efficiency and in the adoption of technology for both existing properties and new developments. He has resigned in July 2021 from CapitaLand to pursue other interests.
During that period with ASB and CL, he pushed for the adoption of smart technology for FM operations. Some notable projects included the successful implementation of the Building Intelligent Platform that monitors the building performance of more than 25 buildings in ASB and later extended to 40 over buildings in CapitaLand and the predictive analytics of carpark management that uses Artificial Intelligence (AI) to predict the usage of carpark space in all buildings.
In the sustainability front, he was a key driver in obtaining many BCA Green Mark Award Certifications for existing buildings, culminating in the awards for Green Mark Champion 2012 for ASB and Green Mark Platinum Champion 2020 for CapitaLand. As an example to reduce carbon footprint, ASB was the first private sector industrial developer to achieve solar power generation capability of about 10 MWh per year in 2019 and attained one of the first Super Low Energy (SLE) Award for an industrial building (LogisTech) in Singapore in 2019.
Also, in CapitaLand, he played a pivotal role in developing the Smart Estate Talent Development Programme (SETDP) with SkillsFuture Singapore (SSG) and the institutes of higher learning like Singapore Polytechnic and Singapore University of Technology & Design (SUTD), to prepare facilities managers to manage Smart Estates of the future.
Jeffrey started his career with the Housing Development Board (HDB) in 1987. When he joined EM Services Pte Ltd (1987-1991), the subsidiary company of HDB, he was appointed the General Manager for Tanjong Pagar Town Council, a post he held for more 10 years, managing one of the largest Town Council in Singapore. He was also the Assistant General Manager in Keppel FMO Pte Ltd (2001-2003) and was directly responsible for the business development and operations in Integrated Facilities Management contracting.
Jeffrey was the Managing Director of CPG Facilities Management Pte Ltd, from 2003 to 2012, which provides facilities management and operations more than 1,000 buildings for public and private sectors, ranging from education, security, community, township and aviation sectors. In the eight years that he established CPGFM as one of Singapore's leading FM services companies, having an annual turnover of over S$100m, offering a full range of FM integrated services.