Singapore University of Social Sciences

Business Excellence

Business Excellence (BUS204)


Business excellence applies to all for-profit and not-for-profit organisations. Business excellence implies that an organisation is able to operate competitively and sustain long term profitable growth while meeting sustainability goals. Achieving business excellence requires a holistic and integrative effort in ensuring relevant areas of an organisation operate with excellence. Developing business excellence is a manifestation of continuous improvements in all relevant activities of the organisation. These relevant areas include leadership, customers, strategy planning, people development, innovations and process improvements, information and analytics, and performance measurements. Business excellence frameworks are used as roadmaps to guide and drive business excellence. This course will discuss fundamental aspects of business excellence requirements and the major criteria used to drive and evaluate business excellence in organisations. Students will also learn how to plan and target necessary improvements to help the organisation in its drive to achieve business excellence. In addition, students will gain knowledge on how to integrate ESG (Environmental, Social and Governance) practices, use of digital technologies, and incorporation of Industrial 4.0 technologies in meeting the requirements of business excellence. On the successful completion of this course, students will be capable of planning for and managing business excellence. In addition, students will be able to facilitate the self-assessment of business excellence in organisations and apply necessary plans to sustain business excellence in these organisations.

Level: 2
Credit Units: 5
Presentation Pattern: Every January
E-Learning: ONLINE - Learning is done ENTIRELY online using interactive study materials in Canvas. Students receive guidance and support from online instructors via discussion forums and emails. There are no face-to-face sessions. If the course has an exam component, this will be administered on-campus.


  • Total Quality and Business Excellence
  • Quality Theories
  • Quality Award and Business Excellence Models
  • SPRING Singapore-Business Excellence Models
  • Self Assessment Tools for Business Excellence
  • Leadership, Strategic Planning, and High Performance Workforce Management
  • Focusing on Customers Process Management
  • Performance Measurement and Information Management
  • Sustaining Business Excellence in Organisations
  • The Route to Business Excellence in the Manufacturing Industry
  • Business Excellence in the Service Industry

Learning Outcome

  • Review the evolution of quality thinking and total quality management
  • Describe the concepts of total quality and business excellence
  • Analyse Deming's philosophy on Quality Management
  • Differentiate the philosophy on quality by different contributors to the field of quality management
  • Compare various business excellence frameworks
  • Illustrate how business excellence framework can be used to manage organisations
  • Interpret the Business Excellence framework established by Enterprise Singapore
  • Distinguish the various criteria of the Business Excellence framework established by Enterprise Singapore
  • Explain the need for and benefits of using self-assessment tools related to business excellence standards
  • Comment different business excellence standards
  • Practise organisational self-assessment of business excellence based on different standards
  • Discuss the relationships between enabling activities and organisational results
  • Relate knowledge to the execution of improvements in critical activities to achieve business excellence
  • Outline the concepts that underpin sustainable business excellence
  • Apply knowledge to enhance business excellence
  • Demonstrate independent thinking and analytical judgement
  • Give oral presentations in class and on recorded video in areas related to Business Excellence
  • Develop the essential knowledge and interpersonal skills to work effectively as a team
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