Singapore University of Social Sciences

Innovation for Enhancing Work, Services and Products

Innovation for Enhancing Work, Services and Products (BXL631)

Applications Open: To be confirmed

Applications Close: To be confirmed

Next Available Intake: To be confirmed

Course Types: To be confirmed

Language: English

Duration: 6 months

Fees: To be confirmed

Area of Interest: Education

Schemes: To be confirmed

Funding: To be confirmed

School/Department: Institute for Adult Learning


Digital transformation is placing enormous pressures on enterprises, requiring innovation, learning, and change to tackle new issues. The decisions that are made in relation to digital transformation impact the design and quality of work, as well as the quality of services and/or products. In this course we will focus on innovation, particularly, on what innovation means in the light of digital transformation, the quality of work, and what it means in relation to learning. The course will involve dialoguing with enterprises who are taking on these challenges. These examples will enable learners to examine how digital transformation is impacting their own organisation, the design and quality of work, services and products. Learners will gather evidence from their own or a selected organisation to analyse and propose possibilities for enhancing work, services and/or products.

Level: 6
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER


  • Myth and reality of digital futures.
  • Innovation possibilities and potentials
  • Augmentation or substitution?
  • Implications for the unbundling and re-bundling of job tasks and capabilities
  • Innovation and technology
  • Rethinking jobs, agency and capability requirements
  • Job redesign amidst innovation and change
  • The possibilities and limitations of learning technologies
  • Adaptive capacities
  • Digital transformation and quality services/products – learners’ own experience
  • Possibilities for quality, job design and digitalisation
  • What next?

Learning Outcome

  • Critique claims made about digital futures
  • Appraise trends in digital transformation
  • Assess relations between approach to digitalisation, job design, agency and required
  • Analyse the impact of digitalisation on job design in an organisation
  • Evaluate evidence of digitalisation in an organisation
  • Debate on how digitisation improves work, or not
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