Synopsis
Topics
- Collaborative models and decision-making
- Compensation and benefits
- Core principles of organisation behaviour
- Diversity in the workplace
- Employee-volunteer relations
- Managing roles and responsibilities
- Negotiating differences
- Performance appraisal and discipline
- Recruitment and hiring practices
- Stakeholder relations and management
- Strategic human resource management and volunteers as human capital
- Team dynamics
Learning Outcome
- Compare and contrast knowledge and principles of people management against different stakeholder needs (employees, volunteers).
- Appraise the forces that disrupt a team’s performance.
- Examine the challenges non-profits face in driving performance with diverse teams
- Improve communication and presentation skills to enhance team effectiveness.
- Discuss evidence-based frameworks through simulations and cases, to produce positive impact on issues that matter to organisations and communities
- Combine diverse stakeholders groups to pursue non-profit mission and purposes creatively.
Dates for 2026 January Semester
| Session | Time | Location |
|---|---|---|
| 1 | 9am to 6pm | SUSS |
| 2 | 9am to 6pm | SUSS |
| 3 | 9am to 6pm | SUSS |
| 4 | 9am to 6pm | SUSS |
Who Should Attend
- Non-profit organisation executives and staff
Relevance of Course to Employment / Upskilling / Reskilling
Nonprofit organisations today operate in an environment where stakeholder complexity is the norm - employees, volunteers, corporate partners, donors, community groups and regulators all shape mission delivery. Those who can bring diverse actors into alignment uphold their responsibility to advance mission and serve stakeholders effectively.
NPM520 develops exactly these capabilities. The course builds practical competence in managing multi-stakeholder dynamics, navigating diverse motivations, and sustaining team performance amid disruption. Students learn evidence-based management frameworks, practise negotiation and decision-making through simulations, and gain hands-on tools for engaging diverse stakeholder groups.
Whether stepping into a supervisory role, preparing for leadership progression, or reskilling into the social sector, learners gain the ability to recruit, appraise, motivate and integrate different stakeholder groups to drive mission results. These are core competencies for any professional seeking to lead people effectively and deliver meaningful organisational impact in today’s nonprofit landscape.
Admission Prerequisites
- Bachelor's Degree
Please refer to Graduate CET Admission Eligibility Criteria for Graduate CET Modular Courses.
Schedule
| Session | Time | Topic |
|---|---|---|
| Session 1 17-Jan-26 | 9am to 1pm | Introduction: Non-profit organizations
and their stakeholders Topic 1: Macro-environment of non-profit organizations (NPOs). Why do we need to manage stakeholders?
|
| 1pm to 2pm | Lunch Break | |
| 2pm to 6pm | Topic 2: Understanding your stakeholders
| |
| Session 2 24-Jan-26 | 9am to 1pm | Key stakeholder groups: board of directors (Part 1)
|
| 1pm to 2pm | Lunch Break | |
| 2pm to 6pm | Topic 2: Stakeholder management through organizational change
| |
| Session 3 31-Jan-26 | 9am to 1pm | Key stakeholder groups: internal stakeholders (Part 2)
Topic 1: Change management: Strategy and leadership
|
| 1pm to 2pm | Lunch Break | |
| 2pm to 6pm | Topic 2: Digital transformation journey as a context of change | |
| Session 4 7-Feb-26 | 9am to 1pm | Communicating and monitoring engagement with stakeholders (Guest speaker)
Topic 1: Engaging with the board: Analyze the role and capacity of board of directors in NPO’s governance
|
| 1pm to 2pm | Lunch Break | |
| 2pm to 6pm | Topic 2: Techniques of communication and storytelling to craft a narrative with your stakeholders
|
Assessments
- Assignments
- Others
- Participation
- Written Examination
About the Trainer
Dr Millie Yun Su
Millie Yun Su receives a Ph.D. from the Department of Management and Global Business at Rutgers University, New Jersey. Her expertise encompasses transformative services and strategic human resource management. Her research bridges service ecosystems and strategic human resource management, with a focus on health and social care, workforce sustainability, and non-profit leadership. Using qualitative approaches, she examines how services and organisations empower vulnerable consumers and build inclusive pathways for care and well-being. She has also published case studies about business strategies, particularly in the context of Asian markets.
Course Fee
| International Participants | Singapore Citizens (below 40yrs), Permanent Residents | SkillsFuture Mid-Career Enhanced Subsidy1 (S'poreans aged 40 and above) | Enhanced Training Support for SME2 (Singaporean and PRs) | |
|---|---|---|---|---|
| Full Course fee (A) | $3,168.00 | $2,640.00 | $2,640.00 | $2,640.00 |
| SSG grant (70%) (B) | - | $1,848.00 | $1,848.00 | $1,848.00 |
| Nett course fee (A) - (B) = (C) | $3,168.00 | $792.00 | $792.00 | $792.00 |
| 9% GST on nett course fee (D) | $285.12 | $71.28 | $71.28 | $71.28 |
| Total nett course fee payable, including GST (C) + (D) = (E) | $3,453.12 | $863.28 | $863.28 | $863.28 |
| Less additional funding if eligible under various schemes (F) | - | - | - | $528.00 |
| Total nett course fee payable, including GST, after additional funding from the various funding schemes (E) - (F) = (H) | $3,453.12 | $863.28 | $335.28 | $335.28 |
Note:
Singaporeans aged 40 years and above may apply to offset out-of-pocket course fees from their SkillsFuture Credit (Mid-Career) 60 days before the programme start date, and up to 90 days after the programme start date. More information at /academics/executive-lifelong-learning/courses/grant---schemes/skillsfuture#skillsfuture-credit
For payment, please refer to /payment-modes for the various payment modes.
For Refund Policy, please refer to /admissions/financial-matters/tuition-fee-subsidy/cet-courses#refund-policy.
- A written request for a refund must be submitted and is subject to approval.
- If written notice of withdrawal is given within the cooling off period and before the course start date, a full refund of the fees paid less an administrative charge of $110.00 (exclusive of GST) will be given.
- No refund will be given for withdrawal thereafter.
- The cooling off period is defined as 7 working days after payment of course fee.
Course Completion Requirements
- Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
- Participants are required to complete all surveys and feedbacks related to the course
- The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
- Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice
For clarification, please contact the SUSS Academy via the following:
Telephone: +65 6248 0263
Email: [email protected]