Singapore University of Social Sciences

Lead and Manage Diverse Stakeholders

Lead and Manage Diverse Stakeholders (NPM520)


NPM520 Lead and Manage Diverse Stakeholders focuses on leadership, engagement and management of diverse stakeholders including employees and volunteers in organisations. Volunteers, including individual and corporate volunteers, have different needs and motivations. Students will examine the disruptive forces and challenges organisations face in driving performance with diverse teams. The course equips students with relevant evidence-based frameworks, which they can practise in simulations and cases to produce positive impact of significance to organisations and communities.

Level: 5
Credit Units: 5
Presentation Pattern: EVERY JAN


  • Collaborative models and decision-making
  • Compensation and benefits
  • Core principles of organisation behaviour
  • Diversity in the workplace
  • Employee-volunteer relations
  • Managing roles and responsibilities
  • Negotiating differences
  • Performance appraisal and discipline
  • Recruitment and hiring practices
  • Stakeholder relations and management
  • Strategic human resource management and volunteers as human capital
  • Team dynamics

Learning Outcome

  • Compare and contrast knowledge and principles of people management against different stakeholder needs (employees, volunteers).
  • Appraise the forces that disrupt a team’s performance.
  • Examine the challenges non-profits face in driving performance with diverse teams
  • Improve communication and presentation skills to enhance team effectiveness.
  • Discuss evidence-based frameworks through simulations and cases, to produce positive impact on issues that matter to organisations and communities
  • Combine diverse stakeholders groups to pursue non-profit mission and purposes creatively.
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