Singapore University of Social Sciences

Workplace Communication and Decision-Making

Workplace Communication and Decision-Making (WBL101)

Applications Open: 01 May 2023

Applications Close: 15 June 2023

Next Available Intake: July 2023

Course Types: Modular Undergraduate Course

Language: English

Duration: 6 months

Fees: $1378 View More Details on Fees

Area of Interest: Others

Schemes: Alumni Continuing Education (ACE)

Funding: To be confirmed

School/Department: SUSS Academy


This course will teach students the importance of communication in shaping and driving the decision-making process in organisation and at workplace. Effective communication at workplace or over a work-based problem will help decision-makers to explore different approaches with the right knowledge and information for their decision. Students will also be taught on how group dynamics will affect the effectiveness and efficiency of communication and decision-making process in organisation.

Level: 1
Credit Units: 5
Presentation Pattern: EVERY REGULAR SEMESTER


  • Types of communication and techniques
  • Roles of persuasive communication in engaging stakeholders
  • Breaking communication barriers at workplace
  • Importance of workplace communication
  • Communication media used in organisation
  • Decision-making context
  • Individual decision styles in workplace
  • Rational decision making process
  • Intuition and judgement in decision
  • Group decision making process for work-based problem
  • Strategic decisions in organisation
  • Ethical consideration for decision implementation

Learning Outcome

  • Define the effectiveness of each communication tools at workplace
  • Identify the communication approach to narrate work-based problems
  • Explain the decision-making process in organisation
  • Employ effective communication techniques to persuade stakeholders
  • Apply knowledge and skills for decision-making
  • Contrast various alternatives in deciding the solution
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