Singapore University of Social Sciences

Certificate in High Performing Charities

Certificate in High Performing Charities (CET146)

Applications Open: 08 April 2024

Applications Close: 09 July 2024

Next Available Intake: 23 July 2024

Course Types: Short Course

Language: English

Duration: 3 days

Fees: $350

Area of Interest: Business Administration, International Trade, Science and Technology

Schemes: To be confirmed

Funding: SkillsFuture

School/Department: SUSS Academy

Level: Basic
Date: 28 - 30 May 2024 (FULL), 23 - 25 July 2024, 26 - 28 November 2024
Duration: Tuesday: 6pm – 9pm, Wednesday and Thursday: 8.30am – 6.30pm
Venue: Singapore University of Social Sciences

This course introduces essential competencies for a high performing charity organisation – non-profit leadership, governance and risk management, fundraising and volunteer management. Harnessing the collective wisdom of sector leaders, evidence-based frameworks and peer interactions, you will gain insights to enhancing your organisation's productivity and impact.

"This course enables us to enhance our leadership skills and knowledge especially in governance. It is also a great platform to explore partnership with participants from other organisations to serve the community better." — Ms Porsche Poh, Executive Director, Silver Ribbon Singapore

"The Certificate in High Performing Charities course was a godsend to me, as it took place just when I was about to assume a new position as CEO of All Saints Home. Within a short span of two months, I was able to learn the essence of charity leadership from subject matter experts who were themselves active volunteers in different charities. I also benefited from networking opportunities with 50 fellow course participants from various types of charities, and to this day we are still staying in contact to share best practices." — Mr Samuel Tan, CEO, All Saints Home (ASH)


Who Should Attend

Management in the charities sector including deputy director, executive director, C-suite executives as well as volunteers, where applicable.


1. Non-Profit Leadership

  • Community leadership

  • Building Shared Perspectives

  • Hierarchy of Choice Framework 

  • Creative Tension Model

2. Governance & Risk Management

  • Concepts and Standards of Good Governance

  • Charity Governance and Key Areas of Disclosure

  • Risk Management Framework

  • Risk Management Process: Cycle of Inference

  • Impact Reporting

3. Volunteer Management

  • Community Engagement for Social Change

  • Rewarding Volunteer Collaboration

  • Skills-Based Volunteering

  • Volunteer Recruitment and Retention

  • Managing Volunteer Programmes

4. Fundraising 

  • Types of Donor Motivations

  • Fundraising Models

  • Branding and Communication

  • Charity Brand Name and Funding Models

Learning Outcome

A. Knowledge and Understanding (Theory Component)

At the end of this course, participants should be able to:

  • Demonstrate understanding of different types of leadership in social service contexts

  • Learn what the current minimum expected governance standards and regulations are

  • Describe how volunteers can be used for social change programmes

  • Identify opportunities to foster community participation

  • Compare and analyse risks in different fundraising tools and methodologies

  • Explain how fundraising strategies may be aligned with needs, motivations and strategies of the organisation

B. Key Skills

At the end of this course, participants should be able to:

  • Reflect and employ leadership theories on current leadership challenge(s)

  • Apply the appropriate leadership frameworks and values to shape positive social change

  • Illustrate, from given scenarios, what good and/or bad practices are compared to standards and regulations

  • Suggest how bad practices can be improved to meet the standards and regulations

  • Review existing organisational practices in volunteer management

  • Illustrate how the leadership models and community engagement strategies can be applied to practical work situations

  • Develop strategies to achieve fundraising outcomes

  • Discuss new ways of undertaking fundraising in response to philanthropic trends


  • Written Quiz
  • Group Presentation


  • Attendees should be current employees of a charity organisation or serving as volunteers in the charity sector

About the Trainer

In addition to a Talk by COC during the course, the following introduces each trainer of this course:

CarolineLimDr Caroline Lim
Head of Organisation and Leadership for Non-Profits Programme, S R Nathan School of Human Development, SUSS

PhD (General Management) Singapore Management University, 2017; Executive MBA Tsinghua-INSEAD, 2013; Bachelor of Arts National University of Singapore, 1995

Dr Lim is the Head of Organisation and Leadership for Social Change Programme at S R Nathan School of Human Development at SUSS. She is a practitioner-turned-academic. Her practitioner experience included banking & finance, higher education and public healthcare. She teaches in undergraduate, postgraduate and executive programmes. The courses she has taught included B2B marketing, sustainability marketing, volunteer management, and social impact analysis.

She currently studies and research into caregiver assemblage, community building & engagement, online fundraising analytics and social impact analysis. The book “Non-Profit Leadership and Management in Singapore” she co-authored was published in 2022. Caroline serves the community in different capacities such as in corporate governance at HCA Hospice Limited, and as an advisory member of the SingHealth Community Partnership Council


A/P Soh Kee Hean

Associate Professor Soh Kee Hean is Head of the Criminal Investigation Minor in SUSS and teaches in various courses in the Public Safety and Security programme, including courses on Governance and Corruption, Policing and Crime, and Transnational Crime. He joined SUSS after retiring from the Police, where he served more than 30 years. In the Police, he held leadership appointments in Geylang Police Division, Police Operations Department, Criminal Investigation Department (CID), Police Technology and Home Team School of Criminal Investigation.

He also served in the Home Team Academy, Ministry of Home Affairs and Council for Estate Agencies (CEA). He was also Director of Corrupt Practices Investigation Bureau (CPIB) for five years. A/Prof Soh has much experience in investigation into criminal and regulatory offences, including white collar and corruption offences. He also has expertise in leading organisations and managing policy, operation, planning, technology and training work domains.

SngHockLinMr Sng Hock Lin
PhD Candidate in Gerontology, SUSS; 
Master of Training & Development Griffith University, 2018; Master of Gerontology (Gold Award) SUSS, 2016;
Master of Science (Transport System & Management) National University of Singapore, 2014;
Specialist Postgraduate Diploma in Learning and Instruction National Institute of Education, 2017;
Diploma in Theater Logistics Planners Program US Army Logistics University, 2013; Graduate Diploma in Defence Science and Technology National University of Singapore, 2005;Bachelor of Mechanical Engineering National Technological University, 1996

Hock Lin is currently the Chief of Silver Generation Office (SGO), Agency of Integrated Care. The SGO is the national agency that actively outreaches to and engages Singaporean seniors on government schemes and policies, supports seniors to live in the community through active ageing programmes, connects lonely seniors with befrienders, and provides vulnerable seniors with care and support services.

Previously, Hock Lin was the Chief of ActiveSG, the national movement for sport. He led the Operations SAYANG to repurpose our sports centres to take care of our migrant workers during the Circuit Breaker. Not wasting a crisis, he seized the opportunity and led the ActiveSG 3.0 transformation through digitalisation, technology and people development.

Beyond engaging our citizens through sports and leading the Team Nila volunteers to issue masks and carepacks in the midst of the Covid-19 situation, ActiveSG 3.0 was also recognised for a number of awards in 2022. Accredited the GOLD Award by the National Centre of Excellence for Workplace Learning; the MOST SCALABLE COLLABORATION award in partnership with ITE by Singapore International Chamber of Commerce (SICC) for an innovative IoT solution transferable across industries; the INNOVATION OF THE YEAR – RESPONSE TO COVID-19 finalist award as part of the 10th Asia Pacific Eldercare Innovation Awards for the design and implementation of hybrid Seniors’ Sports Day engaging 20,000 seniors.

Hock Lin was a Colonel in the SAF and the Commander of Army Logistics Training Institute (ALTI). Under his leadership, ALTI collaborated with Institutes of Higher Learning to build an integrated educational eco-system for servicemen. Hock Lin and his team also established the Basic Military School (V) with a Care Hub for holistic care of PES C and E soldiers. For transforming ALTI with future-ready adult learning strategies, curriculum and training technology, Hock Lin was awarded the Public Sector Transformation Award in 2019.

He volunteered with the Silver Caregivers and The Good Life Cooperatives. He was SUSS Gerontology Alumni Chairman (2018-2020), and is currently the Deputy Chairman of Singapore Polytechnic’s Media, Art and Design School Academic Advisory Committee, and a member of the Sport and Exercise is Medicine Steering Committee under National Health Group.

Mr Sng is a lifelong learner and authentic leader who derives meaning and purpose from leading teams to achieve extraordinary outcomes. He enjoys running, reading and coffee.

Goh Chee KongMr Goh Chee Kong 

Goh Chee Kong’s extensive community service includes five years as Chairman of Shine Children and Youth Services (formerly known as Students Care Service), four years as President of Beyond Social Services, and seven years on the Programme Advisory Committee for English Television and Radio Programmes under the former Media Development Authority of Singapore. He currently chairs the Marketing Communications Advisory Panel of Singapore Red Cross, serves on the Nomination Committee of Shine Children and Youth Services, Corporate Communications Committee of Focus on the Family, and the St. Andrew's School Board of Governors. Recognized for his contributions, he was awarded the Public Service Medal in 2016.

Beyond his community involvement, Chee Kong is an independent consultant specializing in public and media relations, government relations, and marketing. He holds a B Sc (Electrical & Electronic Engineering) from the Royal Military College of Science, UK, and a Master of Defence Studies from the University of New South Wales, Australia. With his diverse expertise and commitment to social causes, Chee Kong offers invaluable insights into effective fundraising strategies within the charity sector.


Application Procedures

Please submit the following documents to

  1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
  2. Application form

Course FeeCourse Fee for $350

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.

2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

  • Participants are required to achieve at least 75% attendance and sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
  • Participants are required to complete all surveys and feedbacks related to the course.
  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
  • Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.

For clarification, please contact the SUSS Academy via the following:

Telephone: +65 6248 0263


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