Level: Basic
Date:24 May 2024
Mode of delivery: Singapore University of Social Sciences
Minimum number to run: 15 participants (To be updated by SUSS)
Hiring the best person for the job is essential in today's demanding business climate. Morale, operation costs, and the organisation's performance are all impacted by hiring the wrong person.
The interviewing and selection process is a crucial step in the hiring process. The Competency-Based Interview and Selection Technique workshop concentrates on an applicant's prior actions or behaviour in relation to the abilities, skills or knowledge needed for the position for which they are applying. The interviewing approach is based on the concept that a person's past behaviours best indicate their future performance. Hiring is conducted more methodically and with greater emphasis using this approach instead of relying on hunches, unrealised biases, or unfair practices. This ensures that the organisation is adopting a fair and progressive employment practice.
The course will equip the participants with the knowledge and skills to understand the differences between traditional and competency approaches, identify the required competencies for the job, craft competency-based interview questions, conduct the interview and select the best candidate to hire based on the framework of the Competency-Based Interviewing and Selections techniques.
This one-day course will teach recruiting managers, supervisors or any staff who need to do interviewing, regardless of experience level, how to use this robust framework to hire the best candidate for the job. The course uses a combination of lectures, group discussions, structured activities, videos and role-plays to provide an interactive and experiential-based learning environment.
This course is for any employees who are required to interview candidates.
- Introduction to Competency-Based Interviewing
- Traditional vs Competency-Based Interview
- Identification of competencies based on job roles
- Techniques to develop questions
- Prepare, conduct interview and selection of candidate
- Understand the issues arising from traditional interview technique
- Understand the differences between traditional and competency-based interview technique
- Identify the competencies required for the identified job roles in your organisation
- Develop questions based on the identified competencies for competency-based interviews
- Conduct a competency-based interview
- Apply the selection technique after the interview
A. Knowledge and Understanding (Theory Component)
At the end of this course, participants should be able to:
- Understand the issues arising from traditional interview technique
- Compare and contrast the differences between traditional and competency-based interview technique
- Understand the competency-based interview technique
B. Key Skills (Practical Component)
At the end of this course, participants should be able to:
- Identify competencies for the identified job roles.
- Develop questions for Competency-Based Interviewing based on the identified competencies for the job role
- Apply techniques to evaluate response to help determine the right candidate
- Prepare, Conduct Interview and Selection of Candidate
| Time | Agenda |
|---|
| Day 1 |
| 09:00 - 09:30 | Course overview |
| 09:30 – 10:30 | Introduction to Competency-Based Interviewing
|
| 10:30 – 10:45 | Break |
| 10:45 - 12:00 | Identify competencies and develop questions |
| 12:00 - 13:00 | Lunch |
| 13:00 – 14:00 | Techniques to evaluate response |
| 14:00 – 15:30 | Prepare, conduct interview and selection of candidate |
| 15:30 - 15:45 | Break |
| 15:45 – 17:15 | Interview role-play |
| 17:15 – 17:30 | Wrap-up |
Mr Yeo Beng Teck is an adjunct lecturer in Nathan School of Human Development and SUSS Academy, Singapore University of Social Sciences. With more than 25 years working experience, Beng Teck holds various positions from Account Management, Service Delivery Manager for Asia, to Acting Director of Learning and Development (Asia-Pacific) in a multinational corporation. He currently provides HR consultancy and facilitates workshops focusing on talent management, performance management, leadership and management, teamwork and organisational behaviour. Beng Teck graduate with a Master of Science in Industrial/Organisational Psychology and HRM from Baruch College - City University of New York.
Please submit the following documents to cet@suss.edu.sg:
- Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
- Application form
1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
- Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
- Participants are required to complete all surveys and feedbacks related to the course.
- The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
- Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice
For clarification, please contact the SUSS Academy via the following:
Telephone: +65 6248 0263
Email:
CET@suss.edu.sg