Singapore University of Social Sciences

Human Factors in Accident Investigation (for SCIC members only)

Human Factors in Accident Investigation (for SCIC members only) (CET254)

Applications Open: 24 February 2024

Applications Close: 07 August 2024

Next Available Intake: 21 August 2024

Course Types: Short Course, SkillsFuture Series

Language: English

Duration: 2 days

Fees: $1400

Area of Interest: Business Administration, International Trade, Science and Technology, Others

Schemes: Lifelong Learning Credit (L2C)

Funding: SkillsFuture

School/Department: Centre for Continuing & Professional Education

Dates: 21 and 22 August 2024
Level: Intermediate
Duration: 2 days
Venue: Singapore Chemical Industry Council
Minimum number to run: 12 participants (To be updated by SUSS)

This course is brought to you by SUSS in partnership with SCIC.



Considering the importance of human factors in accident and incident investigation, the training is to equip employees an understanding of the capabilities and limitations of human cognition such as attention, perception and decision making. Thereafter, looking at how these cognitive components that could lead to human error and accidents, the possible methodologies will be introduced in measuring cognitive work performance such that these human errors which are common causes of accidents can be prevented. The training will also demonstrate the use of established tools in determining the various causes of errors leading to the accidents.

Who Should Attend

Recommended for personnel who are involved in safety and health, and also those who are involved in accident and incident investigation or any incident reporting within their company.


  • Introduction to Human Factors and Cognition
    a. The Information-Processing Model
  • Capabilities and limitations - what leads to human error?
    a. Perception and attention
    b. Memory
    c. Mental Workload
    d. Fatigue/monotony
    e. Decision Making
    f. Situation Awareness
    g. Crew Resource Management
  • Preventing human error
    a. Mental workload measures
    b. Situation Awareness measures
  • Determining the causes of error
    a. Task Analysis
    b. Cognitive Task Analysis
    c. HFACS (Human Factors Analysis and Classification System)


A. Knowledge and Understanding (Theory Component)

By the end of this course, you should be able to:

  • Define the information processing model
  • Discuss the capabilities and limitations of human cognition and how this affects work performance
  • Describe various methodology on cognitive work performance assessment for implementation at workplaces.

B. Key Skills (Practical Component)

By the end of this course, you should be able to:

  • Demonstrate how to prevent human error through use of relevant human factors tools
  • Identify when errors are due to human factors
  • Apply error analysis methods in determining the root causes of accidents


Day 1
09:00 - 09:30Course overview
09:30 - 10:30Intro to Human Factors and Cognition
10:30 - 10:45Break
10:45 - 12:00Perception and attention, memory, decision making
12:00 - 13:00Lunch
13:00 - 15:30Fatigue, mental workload, situation awareness
15:30 - 15:45Break
15:45 - 17:30Case studies – human factors lead to errors
17:30 - 18:00Assessment - Quiz
Day 2
09:00 - 09:30Recap and Overview
09:30 - 10:30Tools to measure mental workload
10:30 - 10:45Break
10:45 - 12:00Tools to measure situation awareness
12:00 - 13:00Lunch
13:00 - 15:30Determining causes of human error (TA, CTA, HFACS)
15:30 - 15:45Break
15:45 - 17:30Case Studies
17:30 - 18:00Assessment - Group Presentation


  • Written Quiz
  • Group Presentation


  • Attendees should have a basic understanding of accident and incidents that occur in their industry

About the Trainer

CET254-Delicia Ser

Delicia Ser
Managing Partner & Aviation/Organisational Psychologist, Cydel Pte Ltd

Delicia is an Aviation and Organisational Psychologist with more than two decades of experience in aviation safety, crew resource management and human factors, having developed and conducted training for generations of safety officers and instructors within the aviation community. She has designed and implemented Human Factors incident reporting systems and safety climate surveys for the Republic of Singapore Air Force. Throughout her career, she has been involved in numerous air accident or incident investigations in the military. Notably, she was the appointed Singapore representative Aviation Psychologist for the SQ006 crash in Taipei, providing human factors expertise to the investigation team, and subsequent recommendations to improve international air safety. She currently serves as a volunteer Inspector of Accidents for the Transport Safety Investigation Bureau in the Ministry of Transport.

Delicia is Managing Partner of Cydel, an organizational psychology consultancy and training company whom she set up with a partner. Cydel provides a range of services in the area of Human Factors and safety, Mental Health and Well-being, Organisational Development and Assessment and Selection services across various industries and corporate sectors.

Application Procedures

Please submit the following documents to

  1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
  2. Application form

Course Fee

Course Fee for $1400

1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.

  • Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.

  • Participants are required to complete all surveys and feedbacks related to the course.

  • The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.

  • Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
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