Singapore University of Social Sciences

Next Available Intakes: 25 & 26 May 2023
Duration: 2 days

Level: Intermediate
Venue: Online via ZOOM

Synopsis

Organisations grapple with business challenges and process issues every day. Managers and staff are looking for methods and tools to address these business process problems effectively. In this hands-on application-based training, participants will learn how to apply the proven Lean A3 problem solving method coupled with data analytics insights to improve business processes. Participants will learn how to clearly define the problem, use process and data analytics to accurately determine the root causes and apply Lean techniques to achieve and sustain the improvements. The Lean approach provides a structured yet agile way to solve systemic business issues. Data analytics and visualization strengthen root cause analysis and enable more effective presentation of results.

Who Should Attend

Senior managers, Managers, Professionals and Executives interested in adopting a structured and agile approach to improve processes or solve process problems.

Topics

• Business problems and their linkages to business process

• Lean and A3 Thinking Flow

• Define the problem and establish the goal

• Gemba Walk and Value Stream Mapping

• Root-Cause Analysis (RCA)

• Validating RCA with Data Analytics

• Lean Counter-measures

• Implement Counter-measures

• Sustain the improvements.

  
  

Learning Outcomes

A. Knowledge and Understanding (Theory Component)

By the end of this course, you should be able to:

• Recognise the linkages of business problems with process issues

• Understand Lean A3 problem solving approach and Lean techniques to improve performance

• Appraise data analytics & visualisation techniques and tools

• Draw insights from data analytics & visualisation

B. Key Skills (Practical Component)

By the end of this course, you should be able to:

• Define problems, understand the process, analyse the problem with both Lean and data analytics techniques, develop counter-measures and plan the implementation

• Perform data analytics and data visualisation using Microsoft Excel or online visualization tools for problem solving

• Apply key lean tools and techniques to improve the business process
  

Schedule

Time	Agenda
Day 1
09:00 - 09:20	Introduction & Course Overview
09:20 - 10:30	Module 1 – Setting the stage Common business problems and their linkages to business processes Voice of the Process and Wastes * Process Data Analytics Overview
10:30 – 12:15	Module 2 – Define the Problem Lean A3 Thinking Flow VOC Analysis and define the problem * Process Capability Establish the goal *
12:15 – 13:15	Lunch
13:15 – 15:30	Module 3 – Understand Current Conditions VSM Process Mapping Gemba Walk Baseline Performance Measurement & Visualisation *
15:30 – 17:00	Module 4 - Root Cause Analysis (Process View) 5 Why Root-Cause Analysis *
17:00 – 17:30	Assessment
Day 2
09:00 – 09:15	Class Retrospective
09:15 – 11:00	Module 5 – Root Cause Analysis (Data View) Data Collection Plan Analysis with Data Visualisation * (Pareto Chart, Box Plot, Scatter plot & Regression)
11:00 – 12:15	Module 6 – Counter-Measures Lean counter-measures (Create flow, 5S & Visual Control, Mistake Proofing * & Kanban Pull) Brainstorm & Prioritize Counter-measures *
12:15 – 13:15	Lunch
13:15 – 15:30	Module 7 – Implement & Sustain Develop implementation plan Pilot counter-measures (PDCA) Re-baseline performance (Before vs After) Control Plan *
15:30 – 16:45	Module 8 - Moving Forwards Final Reflections Next Steps *
16:45 – 17:15	Assessment
17:15 – 17:30	Closing

Assessments

• Written Quiz

Requirements

• Attendees should have a basic understanding of process and data

• Attendees will require own laptop loaded with Microsoft Office version 2016 and later

  
  

About the Trainer

Mr Robert Oh
Director & Principal Consultant
Eagles Wings Consulting Pte Ltd

A 39 year IT industry veteran in the areas of system design & development, IT operations and regional technical support. Robert has 20 years of experience as a trainer, consultant and coach in Lean, Lean Six Sigma and Lean Digitalization. His experience also includes Agile and Design Thinking. To date he has been involved with approximately 1000 improvement and innovation projects and has trained several thousand leaders, managers and employees to adopt and use these methodologies.

His training classes often include hands-on simulation games which are very popular with class participants. He is co-author of the book Strategic Lean Service. Robert was a leader in Invensys, Singapore Network Services and National Computer Board. As the VP of a division for Asia Pacific during his time in Invensys, he also had responsibility as global project manager of a worldwide Lean deployment in this Division. This was the first ever global implementation of Lean in the service sector.

Mr Heng Cho Hiong
Director & Principal Consultant
Ezer Consulting Pte Ltd

An accomplished Lean, Lean Six Sigma (LSS) and project management consultant, trainer, coach and practitioner with 31 years of consulting and industry experience. Cho founded Ezer Consulting in 2012 to provide Lean, LSS, Agile and Project management consulting, training and coaching services. He has conducted more than 150 Lean, LSS, Agile and project management workshops and coached more than 80 LSS/Lean & Agile Projects. He developed a Lean Six Sigma Bachelor degree course for the School of Business, Singapore University of Social Sciences, and previously served as the Associate Faculty for the course

A certified LSS Black Belt and PMP, Cho previously served as the MBB and PMO Lead of Microsoft Asia Pacific Operations. He served in multiple managerial positions in Microsoft, Accenture, General Electric and Singapore Technologies. Cho received his MBA from Warwick Business School and B.E. Eng from National University of Singapore. 

Application Procedures

Please submit the following documents to cet@suss.edu.sg:

1. Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
   
2. Application form
   
   

Course Fee

¹ Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
² Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
³Additional subsidy for Singaporeans:  With effect from 1 January 2023, the GST rate will be revised from 7% to 8%. There will be no fee increase for Singaporeans taking SSG subsidized course(s) from 1 January to 31 December 2023.

• Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
• Participants are required to complete all surveys and feedbacks related to the course
• The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
• Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice

For clarification, please contact the Centre for Continuing and Professional Education (CCPE) via the following:

Telephone: +65 6248 0263
Email: CET@suss.edu.sg