Refereed International Journal Papers
- Tay, H.L., Banomyong, R., Varadejsatitwong, P., & Julagasigorn, P. (2022). Mitigating Risks in the Disaster Management Cycle. Advances in Civil Engineering, vol. 2022, Article ID 7454760, 14 pages, 2022. https://doi.org/10.1155/2022/7454760
- Zhang, A., Tay, H.L., Alvi, M. F., Wang, J. X. & Gong, Y. (2022) Carbon Neutrality Drivers and Implications for Firm Performance and Supply Chain Management. Business Strategy and the Environment. Forthcoming.
- Tay, H.L. & See, Julian (2022), Using Lean and Voice of Customers to fulfil needs in the charity sector – A reflective case study, Operations and Supply Chain Management: An International Journal, Forthcoming.
- Tay, H. L. (2021), Designing Executive Management Training Programmes to Mitigate COVID-19 Challenges, International Journal of Management and Applied Research, Vol. 8, No. 4, pp. 200-214. 10.18646/2056.84.21-013
- Tay, H.L. and Loh, H.S. (2021), Digital transformations and supply chain management: a Lean Six Sigma perspective, Journal of Asia Business Studies, Vol. No. ahead-of-print 10.1108/JABS-10-2020-0415
- Tay, H.L. and Aw, HS (2021), Improving logistics supplier selection process using lean six sigma – an action research case study, Journal of Global Operations and Strategic Sourcing, Vol. No. ahead-of-print. 10.1108/JGOSS-05-2020-0025
- Tay, H. L. (2021), Using Integrated Course Design for Flipped Classroom to Promote Active Learning of Lean Six Sigma for Supply Chains, International Journal of Management and Applied Research, Vol. 8, No. 1, pp. 36-50. 10.18646/2056.81.21-003
- Tay, H. L. (2021). Adapting lean for process redesign in senior day care services. Journal of Hospital Management and Health Policy, Vol. No. ahead-of-print. 10.21037/jhmhp-21-2
- Tay, H. L., & Singh, P. J. (2019). Revisiting redundancy in hospitals — A case-based research study. Health Care Management Review. Wolters Kluwer publishing 10.1097/HMR.0000000000000257
- Chan, C. O., Tay, H. L. (2017). Combining lean tools application in kaizen: a field study on the printing industry. International Journal of Productivity and Performance Management, 67(01), 45-65. 10.1108/IJPPM-09-2016-0197
- Tay, H. L., Singh, P. J., Bhakoo, V., et al. (2017). Contextual factors: assessing their influence on flow or resource efficiency orientations in healthcare lean projects. Operations Management Research, 1-19. 10.1007/s12063-017-0126-3
- Tay, H. L., & Low, S. W. K. (2017). Digitalisation of learning resources in a HEI–a lean management perspective. International Journal of Productivity and Performance Management, 66(5), 680-694. 10.1108/IJPPM-09-2016-0193
- Tay, H. L. (2016). Examining Trade-Offs in Hospital Operations Using a Systems Approach in an Acute Care Setting. International Journal of Business and Information, 11(2), 264. 10.6702/ijbi.2016.11.2.6
- Tay, H. L. (2016). Lean Improvement Practices: Lessons from Healthcare Service Delivery Chains. IFAC PapersOnLine, 49(12), 1158-1163. 10.1016/j.ifacol.2016.07.660
- Tay, H. L., Karimi, I. A., Peck, C. K., et al. (2005). Contract selection and tank allocation in a terminaling and storage facility. Industrial & engineering chemistry research, 44(19), 7435-7450. 10.1021/ie0501632
Refereed International Conference
- Tay, H.L. & Teo, Kieven (2022). Developing a Supplier Evaluation Conceptual Framework for Humanitarian Supply Chains. Paper Accepted in the 12th International Conference on Logistics and Transport (ICLT) 2022, Krabim, Thailand, November 17-19, 2022.
- See, Julian & Tay, H. L. (2021). Application of Lean Six Sigma to Improve the Food Bank Singapore’s Vending Machine Replenishment Process – A Case Study. Proceeding in IEOM 2021 Singapore, 7-11 March 2021, Online Conference.
- Bhusiri, N. & Tay, H. L. (2021). Developing Performance Measurement Tool for Slow-Onset Humanitarian Supply Chain Operation. Proceeding in IEOM 2021 Singapore, 7-11 March 2021, Online Conference.
- Tay, H. L and Aw HS (2020). Supplier Selection Process of Outsourced Logistics Services - A Lean Six Sigma Approach. Paper presented in 10th International Conference on Operations and Supply Chain Management (OSCM), 14 – 16 December 2020, Online Conference.
- Tay, H. L (2020). Digital Transformations and Supply Chain Management: A Case Study. Paper presented in ICTO2020 Smart Technologies for an inclusive world, November 5th and 6th, 2020, Online Conference.
- Lai, J.Y, & Tay, H.L (2019). Humanitarian Supply Chains: Managing Risks in Disaster Management Cycle. Paper Presented in the 11th International Conference on Logistics and Transport (ICLT) 2019, Hanoi, Vietnam November 14-15, 2019.
- Tay, H. L. (2019). A Case Study On Active Learning in Teaching “Lean Six-Sigma for Supply Chain Management”. Paper Presented in International Conference on Education, Psychology, and Social Sciences 2019, Tokyo, Japan.
- Tay, H.L and Liang, W.L. (2019). Humanitarian Logistics: Addressing Challenge and Improving Relief Operations. Presented in 10th Annual EDSI Conference, 2-4 June 2019, Nottingham, United Kingdom. (Based on student’s final year project)
- Tan, H.M. Henry and Tay, H.L (2018). Improving Order Fulfilment Rate of a Third-Party Logistics Service Provider. Best Paper with Strong Managerial Implications award, presented in 9TH Annual EDSI Conference, 3-6 June 2018, Udine & Venice, Italy. (Based on student’s final year project)
- Tay, H. L., & C. Morimoto (2017). Teaching Design Thinking: A Case Study of a Students’ Overseas Study Mission in a Business School. Paper Presented in International Conference on Education, Psychology, and Social Sciences 2017, Bangkok, Thailand.
- Lo, C. K, Bernard, Chan, Tay, H. L., and Chan, C.O. (2017) Improving inventory accuracy in a tentage warehouse. Paper presented in The Production and Operations Management Society (POMS) 2017 International Conference in Sydney, Australia. (Based on student’s final year project)
- Tan, H.M. Henry and Tay, H.L (2017) Challenges and Opportunities of Industry 4.0 for logistics and Supply Chain Management. Paper Presented in International Conference on Logistics and Transport Conference, Bangkok, Thailand. (Based on student’s final year project)
- Liu, H.T., Chan, D., Tay, H.L., and Tan, Y.W. (2016). Reducing excess inventory in a high-mix low-volume manufacturing setting. Paper presented in the 8th International Conference on Logistics and Transport (ICLT), Singapore. (Based on student’s final year project)
- Tay, H. L., and Bhakoo, V. (2015). Advancing Lean Healthcare: understanding efficiency paradox through a constraints management view. Paper presented at the Academy of Management Proceedings, Vancouver, British Columbia, Canada.
- Tay, H.L, Bhakoo V. and Singh PJ. (2014). The Role and Value of Redundancy in Lean Improvement Projects: Lessons from Multiple Case Studies from Hospital. Paper presented in 2014 POMS International Conference, Singapore.
- Tay, H. L., & Bhakoo, V. (2014). The implications of redundancy on complex operations: An investigation of hospital operations. Paper presented at the Academy of Management Proceedings, Philadelphia, Pennsylvania.
- Tay, H.L. (2013). Conceptualising Redundancy in Hospital Operations--The Key to Dynamic Balance. Best Student Paper Award. Paper presented at the Decision Science Institute Annual Meeting, Baltimore, Maryland, U.S.A.
- Tay, H. L. (2013). Conceptualisation of Redundancy in Hospital Operations. Paper presented at the Academy of Management Proceedings, Orlando, Florida, U.S.A.
- Tay, H. L., Bhakoo, V., & Singh, P. J. (2013). Myriad conceptualisations of redundancy in hospital operations. Paper presented at the 20th International Annual EurOMA Conference, Dublin, Ireland.