Duration: 2 days
Dates: 27 and 28 August 2024
Level: Intermediate
Venue: Singapore University of Social Sciences
The course is designed to specifically develop a participant’s interpersonal communication abilities, engender positive relationships, and solve interpersonal conflict at the workplace. The course is relationship-centred, which means that the objective of studying communications is to build positive and productive connections with others.
Importantly, you will learn how relationships are formed and gain the most advantageous result from your communication practices. The course will also explain how conflict takes root in relationships and how to read the signs of its development. If any subject is currently in conflict, you will learn the techniques to break the cycle.
The theories and concepts of the course are chosen for practicality and immediate usability in the workplace or for one’s personal life. This means that the knowledge learnt is neither abstract nor theoretically obtuse. They have direct function and application to real-world communication problems.
Professionals in leadership positions, individuals who network and meet clients regularly, people who work consistently in teams and need to occasionally mediate conflict, and individuals who wish to learn how to develop long-lasting relationships.
The course is split into 2 areas of study. Each day will cover one area with supporting theories, workshops and exercises. The following provides the breakdown:
DAY ONE: RELATIONSHIP BUILDING THEORIES AND PRACTICE
- Social Penetration Theory
- Uncertainty Management
- Politeness Theory
DAY TWO: CONFLICT MANAGEMENT
- Conflict formation and signs
- Drama Triangle and Conflict Management Strategies
- Emotional Intelligence
Objectives
- The purpose of this course is to equip employees, especially managers and team leaders with the soft-skills required to build strong teams and bonds at the workplace. Specifically, this course focusses on relationship development and conflict management.
- This two-day programme will introduce participants to the fundamental theories and strategies of relationship building while also offering conflict mediating techniques.
A. Knowledge and Understanding (Theory Component)
By the end of this course, participants should be able to:
- Define various theories and methods of relationship development.
- Explain the variables required to build long-lasting relationships.
- Explain why conflict is inevitable in relationships and how it is formed.
B. Key Skills (Practical Component)
By the end of this course, participants should be able to:
- Identify interpersonal conflict progression and the stage it is at.
- Demonstrate specific methods and strategies to mediate conflict.
- Critically evaluate and solve relationship problem scenarios.
| Time | Agenda |
|---|
| Day 1 |
| 0900 - 1000 | Introduction to Interpersonal Communication + TBL Quiz Format Explanation |
| 1000 - 1015 | Break |
| 1015 - 1130 | Social Penetration Theory |
| 1130 - 1200 | Workshop and Exercises |
| 1200 - 1300 | Lunch Break |
| 1300 - 1415 | Uncertainty Management Theory |
| 1415 - 1445 | Workshop and Exercises
|
| 1445 - 1600 | Politeness Theory |
| 1600 - 1630 | Break + Revision |
| 1630 - 1730 | Assessment: MCQ Test and Discussion |
| Day 2 |
| 0900 - 1015 | Conflict Formation and Signs |
| 1015 - 1030 | Break |
| 1030 - 1200 | Drama Triangle and Conflict Management |
| 1200 - 1230 | Workshop and Exercises |
| 1230 - 1330 | Lunch Break |
| 1330 - 1500 | Emotional Intelligence |
| 1500 - 1530 | EI Metric |
| 1530 - 1600 | Break + Revision |
| 1600 - 1700 | Assessment: MCQ Test and Discussion |
| 1700 - 1730 | Assessment |
- MCQ Scenario-based written exam. Formative assessment (end of each day) with direct feedback and discussion after test.
- Intermediate English language proficiency.
- Bring their own laptops.
Dr Chris WH Woo
Dr. Woo has taught Communication Studies for 20 years in Australia, Singapore, Brunei and Canada. As an academic, he was awarded and nominated for several teaching excellence awards. He also published a book on rhetoric and public speaking. In 2014, he was the finalist for the Toastmasters International World Championship of Public Speaking and was globally ranked as a top international speaker. Currently he works as a Senior Lecturer with the Centre for Continuing and Professional Education at the Singapore University of Social Sciences.
Dr. Chris Woo is an expert in Interpersonal Communications and Psychology. In Brunei, from 2010 to 2019, he provided workshops to the government ministries and notable private companies such as Baiduri Bank, the national telecommunications company - Telbru, the Royal Brunei Airlines and TOTAL Energies. Additionally, while working at Universiti Brunei Darussalam, he was promoted to the position of Director for the university’s internal corporate communications office. He handled the design and production of advertising creative assets, and high-level events for the government and Sultan of Brunei.
Application Procedures
Please submit the following documents to cet@suss.edu.sg:
- Coloured copy (back and front) of NRIC for Singaporeans and PRs, or "Employment"/"S" Pass for foreign applicant
- Application form
Course Fee
1 Mid-Career Enhanced Subsidy: Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.
2 Enhanced Training Support for SMEs: SME-sponsored employees (Singaporean Citizens and PRs) aged 21 and above may enjoy subsidies up to 90% of the course fees.
- Participants are required to achieve at least 75% attendance and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
- Participants are required to complete all surveys and feedbacks related to the course.
- The course fees are reviewed annually and may be revised. The University reserves the right to adjust the course fees without prior notice.
- Singapore University of Social Sciences reserves the right to amend and/or revise the above schedule without prior notice.
For clarification, please contact the SUSS Academy via the following:
Telephone: +65 6248 0263
Email:
CET@suss.edu.sg